Automotive IT BA: After-Sales & ERPNext Lead

Qode; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Qode in Dubai is seeking an IT Business Analyst (Automotive) to bridge dealership operations and technology delivery, with a strong After-Sales focus and hands-on ERPNext/DMS experience. You will document processes, lead workshops, and ensure audit-ready, scalable operations across Service, Workshop and Spare Parts.

The role demands 7+ years in automotive IT/BA, deep domain knowledge, and the ability to guide system design while engaging senior stakeholders in a fast-paced environment.

Qualifications

• Minimum 7 years as an IT Business Analyst within an automotive dealership environment.
• Mandatory: Direct, hands-on experience in After-Sales (Service, Workshop & Spare Parts) operations, including process design and systems support for warranty, job cards, technician scheduling, parts inventory, and customer service workflows.
• Strong understanding of Dealer Management Systems (DMS) and ERP platforms.
• Proven experience in end-to-end process mapping and optimization.
• Experience supporting multi-branch or multi-market dealership operations.
• Strong analytical, documentation, and stakeholder management skills.

Responsibilities

• Business Requirements & Process Excellence – Lead the end-to-end definition, documentation, and validation of business requirements for ERPNext/DMS and future digital initiatives. Map and optimize end-to-end dealership processes with a primary focus on After-Sales (Service, Workshop & Spare Parts). Conduct current vs future state and gap analyses to drive process improvement.
• Automotive Domain Leadership – Act as Subject Matter Expert for automotive dealership operations. Ensure ERP and DMS system designs reflect real-world dealership practices, not theoretical workflows. Challenge business assumptions and requirements where misaligned with best practices or scalability. Actively guide ERPNext/DMS configuration decisions based on dealership standards.
• Audit, Governance & Compliance – Ensure business processes and system requirements are fully documented and audit-ready. Support Internal Audit reviews and remediation efforts. Embed governance, control, and traceability into business and system processes.
• IT-Business Engagement – Serve as the primary interface between business stakeholders and IT teams. Translate complex business needs into clear, actionable functional specifications. Facilitate workshops, requirement-gathering sessions, and validation meetings. Act as a trusted advisor to business leaders on process and system design.
• Solution Delivery Support – Work closely with ERPNext/DMS implementation and integration partners. Maintain functional design documents, process maps, and specifications. Coordinate with development, integration, and testing teams to ensure requirements are delivered as intended.
• Continuous Improvement & Digital Roadmap – Identify opportunities for automation, standardization, and digital enablement. Promote consistent processes across branches and markets. Contribute to the automotive digital roadmap with a strong process and governance lens.

Skills

Analytical thinking

Documentation

Stakeholder management

Requirements gathering

ERP/DMS knowledge

Job description

Qode in Dubai is seeking an IT Business Analyst (Automotive) to bridge dealership operations and technology delivery, with a strong After-Sales focus and hands-on ERPNext/DMS experience. You will document processes, lead workshops, and ensure audit-ready, scalable operations across Service, Workshop and Spare Parts.

The role demands 7+ years in automotive IT/BA, deep domain knowledge, and the ability to guide system design while engaging senior stakeholders in a fast-paced environment.