Automotive After-Sales IT Business Analyst: Process & ERP Lead

Ghassan Aboud Group; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Ghassan Aboud Group in Dubai seeks an IT Business Analyst for Automotive to bridge operations and technology delivery, ensuring After-Sales, Service and Spare Parts business processes are clearly defined, audit-ready, and scalable across current and future markets.

You will lead end-to-end requirements for ERPNext DMS, map and optimise dealership workflows, perform gap analyses, and guide ERP configuration decisions.

Qualifications

• Minimum 7 years as an IT Business Analyst in automotive dealership.
• Direct hands-on After-Sales experience (Service, Workshop, Spare Parts) with warranties and job cards.
• Strong knowledge of DMS and ERP platforms.
• Experience mapping and optimizing end-to-end dealership processes across multiple markets.
• Fluent English; Arabic a plus.

Responsibilities

• Lead end-to-end definition, documentation and validation of business requirements for ERPNext DMS and future initiatives.
• Map and optimise dealership processes focusing on After-Sales Service Workshop Spare Parts.
• Conduct current-vs-future state and gap analyses to drive improvements.
• Guide ERPNext DMS configuration decisions based on dealership standards.
• Coordinate with IT, development, and testing teams to ensure requirements are delivered.
• Embed governance and audit readiness in processes and systems.
• Act as interface between business stakeholders and IT; facilitate workshops.

Skills

IT Business Analysis

Automotive domain knowledge

Process mapping & optimisation

Stakeholder management

English proficiency

Tools

ERPNext

Job description

Ghassan Aboud Group in Dubai seeks an IT Business Analyst for Automotive to bridge operations and technology delivery, ensuring After-Sales, Service and Spare Parts business processes are clearly defined, audit-ready, and scalable across current and future markets.

You will lead end-to-end requirements for ERPNext DMS, map and optimise dealership workflows, perform gap analyses, and guide ERP configuration decisions.