Audio Visual Technician - Hotel Events and AV Systems

Accor Group; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Grand Mercure Business Bay, part of the Accor hospitality network, seeks an experienced Audio Visual Technician to support meetings, conferences, weddings, banquets and entertainment events in Dubai. You will install, configure, operate and maintain AV equipment across the property, collaborating with Events, Banquets, IT and Engineering to ensure flawless delivery.

The role requires hands-on AV expertise, guest-focused service, and the ability to work rotating shifts according to event

Qualifications

• Minimum 2 years of professional AV operations experience in luxury hotel, resort or high-end events environment.
• Strong knowledge of professional AV equipment including sound, lighting, projection and LED systems.
• Experience supporting conferences, weddings, corporate functions and entertainment events.
• Ability to operate and troubleshoot AV equipment during live events.
• Knowledge of AV signal flow, cabling and safety standards.

Responsibilities

• Set up, operate and dismantle professional AV equipment for conferences, meetings, weddings and events.
• Configure sound, lighting, projection, video and LED display systems per event requirements.
• Operate AV mixers, video switching and lighting controls during live events.
• Troubleshoot connectivity, sound and display problems during meetings.
• Coordinate with Events, Banquets, IT and Engineering to meet AV needs.

Skills

Audio-visual troubleshooting

English communication

Event coordination

Education

Diploma in Audio Visual Technology

Tools

Zoom

Microsoft Teams

Job description

Audio Visual Technician - Hotel Events and AV Systems Job Snapshot - Role: Audio Visual Technician - Location: Dubai, United Arab Emirates - Industry: Hospitality - Function: Technician - Experience: Minimum 2 years in professional audio-visual operations within a luxury hotel, resort or high-end events environment - Job Type: Full Time - Work Arrangement: On-site

Grand Mercure Business Bay, part of the Accor hospitality network, is seeking an experienced Audio Visual Technician to support meetings, conferences, weddings, banquets and entertainment events at its hotel in Dubai, United Arab Emirates. The position is responsible for installing, configuring, operating, maintaining and troubleshooting professional audio-visual equipment throughout the property. This includes sound systems, microphones, lighting equipment, projectors, LED displays, video conferencing systems and related technical infrastructure. Working alongside Events, Banquets, Entertainment, IT and Engineering colleagues, you will ensure that AV requirements are understood, equipment is ready before each event and technical issues are resolved promptly. The successful candidate will combine practical AV expertise with professional guest service, strong problem-solving abilities and the flexibility to work rotating shifts according to event schedules.

Salary: Not disclosed

Key Responsibilities

• Set up, operate and dismantle professional AV equipment for conferences, meetings, weddings, banquets and special events.
• Configure sound, lighting, projection, video and LED display systems according to event requirements.
• Operate audio mixers, video switching equipment and lighting controls during live events.
• Adjust sound levels, lighting settings and visual displays to maintain presentation quality.
• Conduct equipment checks before events to confirm that all systems are connected and functioning correctly.
• Prepare meeting rooms and event spaces according to approved Banquet Event Orders.
• Remain available during events to respond to technical requests and equipment issues.
• Dismantle and securely store equipment after use.

Conference and Presentation Technology

• Configure video conferencing systems, including Zoom, Microsoft Teams and similar platforms.
• Provide technical assistance for hybrid meetings, virtual presentations and live-streaming activities.
• Support AV equipment in conference rooms, boardrooms and other meeting facilities.
• Assist presenters and event organizers with microphones, displays and presentation systems.
• Explain equipment operation to guests and colleagues when required.
• Troubleshoot connectivity, sound and display problems during meetings.
• Support the operation of digital displays and in-room AV systems across the property.

Live Entertainment and Technical Production

• Assist with technical preparations for entertainment performances and special functions.
• Coordinate sound checks and stage equipment arrangements for bands and performers.
• Review technical rider requirements with relevant event personnel.
• Support the setup and operation of audio, lighting and video equipment during performances.
• Coordinate with Entertainment and Events colleagues to address changing technical requirements.
• Maintain a professional and responsive approach during live productions.

AV Equipment Maintenance and Troubleshooting

• Perform routine inspections and preventive maintenance on audio-visual equipment.
• Diagnose faults involving microphones, speakers, amplifiers, mixers, projectors and LED screens.
• Troubleshoot video conferencing systems, lighting controls and related equipment.
• Carry out basic repairs within the scope of the role.
• Identify faulty equipment and report technical concerns to supervisors.
• Clearly label defective equipment to prevent unintended use.
• Coordinate with external AV suppliers or contractors when major repairs are required.
• Maintain equipment in accordance with manufacturer instructions and hotel standards.
• Respond promptly to technical support calls to minimize disruption to hotel operations.

Event Planning and Departmental Coordination

• Attend pre-event briefings to understand technical requirements and schedules.
• Review Banquet Event Orders and relevant event documentation.
• Coordinate AV arrangements with Events, Banquets, Entertainment, IT and Engineering departments.
• Work with event planners and organizers to identify suitable technical solutions.
• Communicate changes to event flowsheets and technical requirements to management.
• Support VIP meetings, executive presentations and high-profile events.
• Complete daily technical checklists and communicate important information during shift handovers.
• Use hotel communication and event management systems to document requests and coordinate work.

Equipment Inventory and Technical Records

• Maintain accurate records of AV equipment and accessories.
• Track maintenance activities, repairs and outstanding service requirements.
• Organize technical specifications and equipment documentation.
• Monitor equipment condition and storage arrangements.
• Ensure equipment is transported and handled safely.
• Assist with the installation, testing, commissioning and integration of new AV systems.
• Maintain organized storage areas and protect equipment when not in use.

Guest Service and Operational Standards

• Provide professional technical assistance to guests, presenters and event organizers.
• Respond courteously to technical inquiries and service requests.
• Maintain a professional appearance in accordance with hotel grooming standards.
• Support the premium service expectations of Grand Mercure Business Bay.
• Identify appropriate opportunities to enhance events through additional AV services or equipment.
• Maintain effective communication with colleagues and supervisors.
• Complete additional duties assigned by the Chief Engineer or Events Manager.

Health, Safety and Sustainability

• Follow hotel health, safety and operational procedures.
• Apply safe cable management and electrical equipment handling practices.
• Maintain clean and organized technical work areas.
• Follow appropriate precautions when moving and installing heavy equipment.
• Support responsible energy consumption during AV operations.
• Promote digital solutions where appropriate.
• Follow established procedures for the disposal or recycling of electronic equipment.
• Report unsafe conditions and equipment concerns promptly.

Qualifications and Experience

Professional Experience

• Minimum 2 years of professional experience in audio-visual operations within a luxury hotel, resort or high-end event environment.
• Practical experience supporting conferences, weddings, corporate functions and entertainment events.
• Demonstrated ability to operate and maintain professional AV equipment.
• Experience resolving technical problems during live events.
• Familiarity with the operational requirements of hospitality and event environments.

Education

• A diploma or certificate in Audio Visual Technology, Electrical Engineering, Electronics, Sound Technology or a related technical discipline is highly advantageous.

Technical Knowledge and Skills

• Strong working knowledge of professional audio, video, lighting and conferencing systems.
• Ability to install, configure, operate and troubleshoot PA systems, amplifiers and audio mixers.
• Experience working with wired and wireless microphones.
• Knowledge of projectors, LED screens, video displays and lighting consoles.
• Understanding of AV signal flow, cabling and power distribution.
• Knowledge of equipment safety standards and preventive maintenance procedures.
• Ability to diagnose equipment faults and perform basic repairs.
• Familiarity with AV control systems and automation software.
• Knowledge of LED screen technology and digital display systems.
• Experience with video conferencing platforms and live-streaming technology.
• Relevant AV technical or electrical safety certifications are advantageous.

Communication and Professional Competencies

• Professional proficiency in written and spoken English.
• Additional language skills, particularly Arabic, are an advantage.
• Strong communication and interpersonal skills.
• Ability to work effectively with hotel departments, event organizers and guests.
• Excellent analytical and troubleshooting abilities.
• Strong attention to detail during equipment setup and live operation.
• Ability to remain calm and professional when resolving technical issues under pressure.
• Good organizational skills and the ability to prioritize competing tasks.
• Reliable, responsible and collaborative approach to work.
• Cultural awareness and sensitivity when interacting with international guests and colleagues.
• Commitment to maintaining high technical and guest service standards.

Working Conditions

• Rotating shifts based on a 24-hour hotel operation and scheduled events.
• Availability to work evenings, weekends and public holidays when required.
• Work across meeting rooms, banquet halls, entertainment venues and outdoor event spaces.
• Physical activity involving standing, walking, lifting and transporting AV equipment.
• Ability to stand, sit or walk for extended periods.
• Fast-paced working conditions with multiple events and changing technical requirements.

About Grand Mercure Business Bay

Grand Mercure Business Bay is a premium hotel located on Al Abraj Street along Marasi Drive in Dubai 's Business Bay district. The property features four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an outdoor pool terrace overlooking the Business Bay skyline. The hotel hosts corporate meetings, conferences, weddings, banquets and entertainment events, creating a varied technical environment for its Audio Visual team. As part of the Accor hospitality network, Grand Mercure Business Bay combines contemporary hospitality with a focus on local culture, professional service and memorable guest experiences. The hotel promotes an inclusive working environment and welcomes diverse talent.