Associate Watch Advisor at A.Lange and Sohne

A.Lange and Sohne; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

A. Lange & Söhne in Dubai is seeking a dedicated Sales professional for an on-site, full-time role in our luxury boutique.

You will drive sales, manage VIP client relationships, and ensure brand standards across the shop floor and viewing events. As a Brand Ambassador, you will maintain the boutique’s appearance per brand guidelines, organize private viewings for VIPs, and collaborate with the Boutique Manager on action plans to achieve personal targets.

Responsibilities

• Meet personal budgets in accordance with brand retail strategy.
• Maximize profit while controlling costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills with clients, Top VIPs & third parties.
• Responsible for boutique appearance and maintenance per brand guidelines.
• Assist in timely boutique implementation and control of new Visual Merchandising concepts.
• Ensure Service Excellency within the boutique at all times and with any boutique clients.
• Proactively participate in VIP orders and boutique opportunities.
• Build accurate customer relationships and recruit VIPs and prospects.
• Handle client complaints and report product-related issues to management.
• Coordinate repairs and after-sales with Sales Administrators.
• Participate in monthly/quarterly stocktaking and prevent stock discrepancies.
• Ensure proper maintenance of timepieces (straps, polishing, servicing).
• Master credit card transactions and cash handling in line with procedures.
• Report opportunities or incidents to management and share best practices.

Skills

Sales experience

Customer service

VIP relations

Brand knowledge

Job description

Location: Dubai, DU, AE

This Full time on site position offers great opportunities for career growth. Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

• Ensure Excellency within and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Keep learning about the products and brand and become a reference person for the Maison.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

• Ensure Service Excellency within the boutique at all time and with any boutique clients Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

• Actively taking his part in monthly (quarterly, yearly) stocktaking.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Automatic replenishment of sold timepieces and active order requests.
• Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

• Compliance with procedures, and with legal, fiscal and customs regulations.
• Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

• Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
• Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Full and complete assistance to shift colleague during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
• Proactively support in onboarding process of new boutique members.