Associate Solutions Manager

SHARP CONSUMER ELECTRONICS MEA; Dubai; Hybrid; AED 260,000 - 360,000; Full time

Benefits offered by this job

Competitive Bonus

Comprehensive Medical Insurance

Visa for dependents

Life Insurance Scheme

Meal Service Delivery Allowance

22 days annual leave

Flexible Working Hours

Flexible Hybrid Work Model

Annual airfare

Free company parking

Job summary

SHARP CONSUMER ELECTRONICS MEA in Dubai seeks an Associate Solutions Manager to lead the software and solution support team, aligning with organizational goals and delivering technical support to dealers, distributors and system integrators.

You will guide the team through design, installations, rollouts and troubleshooting, support branches in West Africa, North Africa and South Africa when needed, and foster continuous learning and collaboration.

Qualifications

• Leadership and team management experience.
• Strong communication with customers and stakeholders.
• Analytical and problem-solving capabilities for complex tech issues.
• Experience with software solutions such as PMS, DMS, ECM and digital signage.

Responsibilities

• Lead the software support team and improve solution quality.
• Guide dealers, distributors, and partners through design, installations, and troubleshooting.
• Design and deliver technical training programs and run POCs.
• Provide feedback on software updates and coordinate with vendors on fixes/new features.
• Build strong client relationships and ensure customer satisfaction.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Team management

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent

Tools

PMS

DMS

ECM solutions

Digital Signage

Meeting Room Management/Booking Solutions

Interactive Whiteboards

Interactive Display Solutions

Job description

Job Summary

In this role, you will ensure our software and solution support team aligns seamlessly with the organization's overarching objectives. You will be responsible for equipping your team to deliver technical support to dealers, distributors and system integrators, all while managing daily operations and providing vital strategic insights.

Back

Dubai

26 Jun 2025 Two

Associate Solutions Manager

Job Summary

In this role, you will ensure our software and solution support team aligns seamlessly with the organization's overarching objectives. You will be responsible for equipping your team to deliver technical support to dealers, distributors and system integrators, all while managing daily operations and providing vital strategic insights.

As our go to person for printer software, visual screens and tech systems, you will also help support our branches in West Africa, North Africa and South Africa when needed.

Key Responsibilities

Strategic, Policy & Compliance

• Turn company goals into annual operational plans and monitor performance.
• Implement departmental policies, procedures, and quality controls.
• Ensure adherence to laws and industry standards, managing risk monitoring and reporting.

Core & Technical Responsibilities

• Lead the software support team and improve solution quality and efficiency.
• Guide dealers, distributors, and partners through solution design, proposals, installations, rollouts, and complex troubleshooting (MPS, DMS, CMS).
• Design and deliver technical training programs, conduct product demos, and run Proof of Concepts (POCs).
• Provide feedback on software updates, research market trends, analyze competitors, and collaborate with vendors/developers on bug fixes and new features.
• Build strong client relationships, ensure satisfaction, and provide proactive guidance.

Development & Leadership

• Foster innovation, collaboration, continuous learning, and coach junior team members.
• Maintain smooth communication with HQ (up to Associate Manager level), partners/resellers (up to Manager level), and vendors.

Requirements

Technical Skills Required:

• Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their goals.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and other stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
• Technical experience in Software solutions such as PMS, DMS, ECM solutions, Digital Signage, Meeting Room Management/Booking Solutions, Interactive Whiteboards and Interactive Display Solutions.
• Broad Solutions Mindset: Interest in expanding beyond document solutions into smart workplace, collaboration and digital transformation technologies is highly desirable.
• Strong troubleshooting and analytical skills are essential. Candidate should be able to investigate logs, connectivity, authentication, application and integration issues and identify root causes.

Years of Experience: 7+ years of experience in technical support or a related field.

Preferred Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Master’s degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred.
• Relevant certifications, such as CEA, CTS, CAT, CALT, Extron AV Associate or any other Visual solution certifications are advantageous.
• Relevant certifications, such as ITIL, PMP, or Six Sigma, are advantageous.

Benefits

• Competitive Bonus Structure
• Comprehensive Medical Insurance (for self and dependents)
• Visa for dependents
• Life Insurance Scheme
• Corporate Meal Service Delivery Allowance
• 22 days annual leave
• Flexible Working Hours
• Flexible Hybrid Work Model
• Annual airfare
• Free company parking

Role Type: Permanent