End User Support Senior Specialist

MAJID AL FUTTAIM; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Friendly environment

Large global team

Leadership Model

Job summary

MAJID AL FUTTAIM Global Solutions UAE is seeking an End User Support Senior Specialist to deliver high‑quality IT support to senior and executive users, resolving issues across desktops, laptops, mobile devices, and collaboration tools.

You will be the VIP contact, provide 1st and 2nd line support for hardware, software, OS, networking, and AD access; you’ll mentor engineers, document solutions, and drive timely resolutions with cross‑functional teams.

Qualifications

• Bachelor’s degree in computer science/ computer information system
• 5 to 10 years' experience in VIP IT support field
• CompTIA A+, Network+, or other technical certifications.
• Ability to Communicate effectively and professionally

Responsibilities

• Serve as the primary IT support contact for VIP and senior management users.
• Provide 1st and 2nd line technical support for hardware, software, operating systems, mobile devices, printers, and collaboration tools such as Teams and Zoom.
• Troubleshoot and resolve LAN, WAN, VPN, routing, switching, internet connectivity, and network-related issues.
• Install, configure, maintain, repair, and replace IT hardware, software, peripherals, and end-user devices across Windows and macOS environments.
• Manage Active Directory access, corporate applications, system health, and proactive monitoring to ensure reliability and uptime.
• Own and prioritize support tickets, escalating and coordinating with infrastructure, security, application, and vendor teams through to complete resolution.
• Develop technical documentation, knowledge base articles, and troubleshooting guides, while leading and mentoring support engineers on complex technical issues.
• Act as the escalation point for complex incidents, providing expert troubleshooting and ensuring timely resolution and overall user satisfaction

Skills

VIP IT support

Incident management

Mentoring

Effective communication

Education

Bachelor's degree in computer science / computer information system

Tools

Windows

macOS

Teams

Zoom

Active Directory

LAN/WAN/VPN networking

Job description

Job description

JOB TITLE
End User Support Senior Specialist | MAF Global Solutions | Global Solutions UAE
ROLE SUMMARY
The End User Support Senior Specialist provides high-quality IT support to senior and executive users, resolving technical issues across desktops, laptops, mobile devices, and collaboration tools. Ensures a seamless user experience by managing incidents and service requests efficiently and in line with IT service standards.
ROLE PROFILE

• Serve as the primary IT support contact for VIP and senior management users, ensuring a high-quality and responsive service experience.


• Provide 1st and 2nd line technical support for hardware, software, operating systems, mobile devices, printers, and collaboration tools such as Teams and Zoom.


• Troubleshoot and resolve LAN, WAN, VPN, routing, switching, internet connectivity, and network-related issues.


• Install, configure, maintain, repair, and replace IT hardware, software, peripherals, and end-user devices across Windows and macOS environments.


• Manage Active Directory access, corporate applications, system health, and proactive monitoring to ensure reliability and uptime.


• Own and prioritize support tickets, escalating and coordinating with infrastructure, security, application, and vendor teams through to complete resolution.


• Develop technical documentation, knowledge base articles, and troubleshooting guides, while leading and mentoring support engineers on complex technical issues.


• Act as the escalation point for complex incidents, providing expert troubleshooting and ensuring timely resolution and overall user satisfaction.

REQUIREMENTS

• Bachelor’s degree in computer science/ computer information system


• 5 to 10 years' experience in VIP IT support field


• CompTIA A+, Network+, or other technical certifications.


• Ability to Communicate effectively and professionally

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!


• Work in a friendly environment, where everyone shares positive vibes and excited about our future.


• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.