Associate IT Customer support – UAE Nationals

KBR, Inc.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

KBR, Inc. in Abu Dhabi seeks an Associate IT Customer Support (UAE Nationals). The role provides first-level technical support to internal users, troubleshooting desktop, software, networking issues, and ensuring timely incident resolution.

Travel to Dubai 2-3 times per month is required; employment is full-time with a Sunday–Thursday work week.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Responsibilities

• Job Summary: The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.
• Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Complete desktop configuration to end users.
• Delivery and install of desktop assets
• Provide Desktop Incident Management support
• Assist in moving users between office locations
• Build/image/configure PCs for deployment
• Physical movement of hardware equipment into and out of storerooms and around the office
• Follow KBR IT processes at all times
• Follow Health & Safety regulations at all times

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Ticketing tools

Remote support tools

Job description

Associate IT Customer support – UAE Nationals

"Belong, Connect, Grow, with KBR!"

The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.

KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.

KBR is looking for Associate IT Customer support – UAE Nationals

Experience: 0-2 years of IT support or customer service experience.

Location: Abu Dhabi and required to travel to Dubai 2-3 times in a month as per business requirement

Employment Type: Full-time.

Work Week: Sunday – Thursday

Associate IT Customer Support – Job Description

Job Title: Associate IT Customer Support

Key Responsibilities

• Job Summary: The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.
• Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.

The Primary Functions Of The Role Are

• Complete desktop configuration to end users.
• Delivery and install of desktop assets
• Provide Desktop Incident Management support
• Assist in moving users between office locations
• Build/image/configure PCs for deployment
• Physical movement of hardware equipment into and out of storerooms and around the office
• Follow KBR IT processes at all times
• Follow Health & Safety regulations at all times

Required Skills & Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Preferred Skills

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of ITIL processes and best practices.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.

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