Associate IT Customer support – UAE Nationals

KBR Careers; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

KBR Careers in the United Arab Emirates seeks an Associate IT Customer Support – UAE Nationals to provide first-level technical support to end users in Abu Dhabi. The role involves troubleshooting desktop hardware and software, networking issues, and ensuring timely incident resolution while delivering excellent customer service.

The position requires a Bachelor's degree or diploma in IT/CS, familiarity with Windows, Office 365, and AD, and willingness to travel to Dubai 2–3 times per month.

Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Responsibilities

• Provide technical support to internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under general supervision, assist in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• Complete desktop configuration to end users.
• Delivery and installation of desktop assets.
• Provide Desktop Incident Management support.
• Assist in moving users between office locations.
• Build/image/configure PCs for deployment.
• Physical movement of hardware equipment into and out of storerooms and around the office.
• Follow IT processes and health & safety regulations.

Skills

Windows OS

Office 365

Networking concepts

Active Directory

Ticketing tools

Remote support tools

Troubleshooting

Customer service

Education

Bachelor's degree or diploma in IT/CS

Tools

Active Directory

Remote support tools

Ticketing systems

Job description

Introduction

Title: Associate IT Customer support – UAE Nationals "Belong, Connect, Grow, with KBR! The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets." KBR is looking for Associate IT Customer support – UAE Nationals Experience: 0-2 years of IT support or customer service experience. Location: Abu Dhabi and required to travel to Dubai 2-3 times in a month as per business requirement Employment Type: Full-time. Work Week: Sunday – Thursday

Job Summary

The Associate IT Customer Support is responsible for providing first-level technical support to end users. This role involves troubleshooting hardware, software, network, and system-related issues while ensuring excellent customer service and timely resolution of incidents.

Key Responsibilities

• Provide technical support to organizations internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under general supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
• The primary functions of the role are: Complete desktop configuration to end users.
• Delivery and install of desktop assets.
• Provide Desktop Incident Management support.
• Assist in moving users between office locations.
• Build/image/configure PCs for deployment.
• Physical movement of hardware equipment into and out of storerooms and around the office.Follow KBR IT processes at all times.
• Follow Health & Safety regulations at all times.

Required Skills & Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems, Microsoft Office 365, and networking concepts.
• Knowledge of Active Directory, ticketing tools, and remote support tools is an advantage.
• Strong troubleshooting and problem‑solving skills.
• Good communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a willingness to learn.

Preferred Skills

• Experience in IT Help Desk, Service Desk, or Customer Support roles.
• Knowledge of ITIL processes and best practices.Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are a plus.

Company Culture & Values

KBR — Delivering Solutions, Changing the World. KBR brings together the best and brightest to deliver science, technology and engineering solutions that help governments and companies around the world accomplish their most critical missions and objectives. In everything we do, we are guided by our ONE KBR Values: We Value Our People – We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential. We Deliver – We are uncompromising in our commitment to deliver innovative, high-quality, technology‑led solutions for our customers and exceptional, sustainable value for all our stakeholders. We Are People of Integrity – We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what’s right for the planet, the communities where we work, and our people is good for business. We Empower – We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision-makers, to be adaptive to change, and to succeed. We Are a Team of Teams – We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company. We have also embedded environmental, social and governance (ESG) principles in every business operation and corporate function. Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals. Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries. At KBR, We Deliver.