Associate Director - Spa - Jumeirah Marsa Al Arab

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company is seeking a Spa Manager to oversee daily operations, ensure brand standards, and deliver exceptional guest experiences. Ideal candidates will have 8–10 years of experience in luxury spa management, strong leadership skills, and a Bachelor's degree in Hospitality. The role offers a competitive tax-free salary and generous benefits including reduced hotel rates globally.

Benefits

Attractive tax-free salary

Generous food and beverage benefits

Health care package

Reduced hotel rates globally

Life insurance

Qualifications

• Certified in spa-related courses.
• 8–10 years of spa management experience in luxury hospitality.
• Proficient in yield management systems.

Responsibilities

• Oversee daily spa operations and ensure brand standards.
• Deliver exceptional guest experiences.
• Monitor financial performance and recommend strategies.

Skills

Leadership

Problem-solving

Project management

Customer service

Education

Bachelor’s degree in Hospitality

Tools

Microsoft Office

Opera

Book4Time

Job description

United Arab Emirates

About Jumeirah & The Brand

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women-only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About The Job

• Oversee daily spa operations, ensuring facilities meet brand standards, efficient shift planning, and accurate guest administration.
• Deliver exceptional guest experiences in line with Jumeirah’s luxury standards, prioritizing safety and confidentiality.
• Act as the main liaison for VIP, VVIP, and Dignitary guests, ensuring a seamless and personalized spa experience.
• Monitor financial performance, including P&L and KPIs, and recommend strategies to achieve revenue and sales targets.
• Lead and develop spa team through scheduling, training, coaching, and maintaining accurate colleague records.
• Drive guest satisfaction through NPS targets, Medallia review analysis, up-selling initiatives, and continuous service improvement

About You

• Certified in spa-related courses with a solid educational foundation; a Bachelor’s degree in Hospitality or related field is an advantage.
• 8–10 years of spa management experience within luxury hospitality or high-end wellness environments.
• Proficient in Microsoft Office, Opera, and Book4Time; advanced knowledge of yield management systems.
• Strong leadership, problem-solving, project management, and creative thinking skills.
• Experience with innovative wellness technologies and a detail-oriented approach to guest service excellence.

About The Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 111003
• Job Category Spa
• Posting Date 09/08/2025, 12:51 PM
• Apply Before 09/30/2025, 12:51 PM
• Job Schedule Full time
• Locations Dubai Holding Corporate Office, Dubai, AE