Associate Director - Sales Operations

Devmark; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Devmark in Dubai is seeking a Senior Sales Operations professional to align the Sales division with Finance, Marketing, HR, and Central Operations. You will drive process improvements, optimize CRM usage, and ensure clear information flows across the business.

The role targets candidates with extensive Real Estate development experience, especially in Sales Operations, who can lead cross-functional initiatives and resolve operational bottlenecks in a fast-paced environment.

Qualifications

• 7+ years in Real Estate development with 3–4 years in Sales/Commercial Operations.
• Strong CRM and lead management experience (Salesforce).
• Excellent written and verbal communication with cross-functional collaboration.

Responsibilities

• Act as the central operational link between Sales, Finance, Marketing, HR and Central Operations.
• Manage communication and rollout of project launches, incentives and key updates.
• Review and improve sales processes, policies and SOPs across the division.
• Map and optimise broker and buyer journey from contact to completion.
• Prepare internal documentation including memorandums and incentive documents.
• Provide hands-on support to Sales and Sales Administration teams.
• Oversee lead management, broker and buyer registration processes and CRM accuracy.
• Collaborate with Directors of Sales and Team Leads to improve pipeline processes.

Skills

Sales Operations

CRM (Salesforce)

Lead Management

Process Improvement

Stakeholder Management

Tools

Salesforce

Job description

Role Overview

This is a multifaceted, hands-on role built around communication, process, procedure and problem-solving.

Role Overview

This is a multifaceted, hands-on role built around communication, process, procedure and problem-solving.

You will work closely with the Chief Sales Officer and the Senior Leadership Team while partnering with Marketing, Finance, HR and Operations to ensure the Sales Division operates efficiently and information flows clearly across the business.

This opportunity would particularly suit someone currently operating at Senior Manager or Head of Department level and ready for a broader remit and increased exposure to Senior Leadership.

Responsibilities

• Act as the central operational link between Sales, Finance, Marketing, HR and Central Operations
• Manage the communication and rollout of project launches, commercial changes, incentives, recruitment updates and key operational information
• Review, develop and continuously improve sales processes, policies and procedures across the division
• Map and optimise the broker and buyer customer journey from initial contact through to completion
• Prepare clear and professional internal documentation, including memorandums, incentive documents, process updates and interdepartmental communications
• Provide hands-on support to the Sales and Sales Administration teams, resolving day-to-day sales operational issues, escalations and complaints
• Oversee and improve lead management, broker and buyer registration processes and CRM accuracy
• Work closely with Directors of Sales, Team Leads and Sales Progression to improve pipeline processes and resolve operational bottlenecks
• Support project setup and launches, including sales administration readiness, training coordination, project documentation and internal communication
• Take ownership of Sales Operations policies and procedures, ensuring they remain effective, current and aligned with the wider business
• Support performance appraisals and sales readiness requirements across the division
• Work with senior leadership and sales teams to continuously review and improve CRM processes and adoption

Requirements

• Minimum 7 year's Real Estate Developer experience with at least 3-4 years' within Sales Operations, Commercial Operations, or a closely related operational function
• Strong understanding of sales processes, lead management, sales progression, CRM (Salesforce) and the broker/buyer journey within real estate
• Proven experience developing and improving sales processes, policies, procedures and SOPs
• Excellent written and verbal communication skills, with the ability to prepare professional internal communications, policies and commercial documentation
• Strong stakeholder management skills with experience working cross-functionally across Sales, Finance, Marketing, HR and Operations
• Highly organised, process-driven and solutions-focused, with the ability to manage multiple priorities and operational challenges in a fast-paced environment
• Confident working with senior leadership and sales teams and able to manage escalations effectively
• Competitive base salary