Assistant Workshop Controller

Porsche; Dubai Emirate; On-site; AED 134,000 - 201,000; Full time

Job summary

Porsche Dubai Service Centre seeks an experienced technician to diagnose mechanical issues, ensure adherence to Porsche quality standards, and maintain high customer satisfaction. You will manage team workflow, communicate effectively with service reception, and guide trainees through on-the-job training.

The role requires Basic/Advanced Manufacturers training, with Master Technician training desirable, and 1-3 years in a European brand service centre.

Qualifications

• Basic manufacturers training completed successfully.
• Advanced manufacturers training completed successfully.
• Master Technician training is desirable.

Responsibilities

• Diagnose mechanical problems and ensure work meets manufacturer quality standards.
• Coordinate with service reception on vehicle progress and customer communication.
• Develop and mentor trainees to enhance skills and knowledge.

Skills

Resource management

Diagnostic troubleshooting

Quality control

Leadership

Communication

Operational planning

Customer service

Education

Basic Manufacturers training

Advanced Manufacturers training

Master Technician training (Desirable)

Job description

Posted On 01 Sep 2026

End Date 15 Sep 2026

Required Experience NA

Skills

Skill

Automation & Controls Communication (Verbal/Written) Communication and Influencing Quality Control & Assurance Leadership Technical Knowledge Problem Solving and Judgement Operational Planning Customer Service

Job Description

To manage the process of optimising resources to meet agreed departmental timescales. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the team. To diagnose complicated mechanical problems and ensure that work completed meets all manufacturers' quality standards, delivering exceptional quality ensuring a high level of customer satisfaction.

Accountabilities

Team Management

1. Monitor team and individual efficiencies to ensure that key performance indicators are met.
2. Plan the distribution of work amongst the team utilising the available skills mix.
3. Manage liaison between workshop and service reception on customer vehicle progress.
4. Ensure understanding and adherence to the Brand Service requirements and customer satisfaction indicators.
5. Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.

Quality Control

1. Inspect work completed by mechanics to insure that all work complies with manufacturer's standards.
2. Conduct diagnostic testing where required to assist mechanics in resolving complicated mechanical problems.
3. Coordinate with the Technical Service Centre in Germany to resolve any outstanding mechanical problems, and identify product faults.

Warranty

1. Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.

Operational

1. Resolve customer issues in line with the Porsche Dealer standard and customer expectation.
2. Manage any necessary liaison with service manager regarding customer dissatisfaction.
3. Maintain safe working practices and abide by the working rules and standards of the Porsche dealers.
4. Manage workshop standards in line with the core service process and principal requirements.
5. Develop trainee mechanics by supporting their on-the-job training, passing on expertise and best practice.

Personal Development

1. Practice personal continuous improvement by attending any relevant courses, assimilate information provided on new product lines, and develop an understanding of the latest technology as it applies to servicing.
2. Arrange an annual appraisal with your line manager in accordance with the company's appraisal process.
3. Organise and attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Key Performance Indicators

• Achievement of team productivity and efficiency measures
• % of cars that are come back jobs

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

a. Education/Qualification

• Basic Manufacturers training completed successfully
• Advanced Manufacturers training completed successfully
• Master Technician training completed - Desirable

b. Experience (experience required for the job)

• 1 - 3 year experience in a European Brand Service Centre
• 3 years specific brand experience

c. Skills (general job knowledge & skills)

• Understanding of English
• Basic Computer Knowledge