Assistant Vice President - Collections

Talent Hired-the Job Store; United Arab Emirates; On-site; AED 350,000 - 550,000; Full time

Job summary

Talent Hired-the Job Store in the United Arab Emirates seeks a senior collections leader to design and drive a comprehensive collections strategy. You will lead a growing team, define KPIs, and collaborate across Sales, Leasing, and Finance to ensure timely recoveries and optimal cash flow.

You will ensure strict policy compliance with UAE regulations, oversee disputes with Legal, and deliver regular management reports using analytics and dashboards for visibility.

Qualifications

• Experience in credit control and collections operations
• Strong leadership and people-management skills
• Data-driven mindset with analytics capability

Responsibilities

• Develop and implement a robust collections strategy aligned with business objectives.
• Lead, mentor, and scale the collections team to improve performance and accountability.
• Establish KPIs for collections efficiency, recovery rates, and aging targets.
• Oversee the full lifecycle of receivables including invoicing follow-ups, payment plans, and recovery actions.
• Monitor aging reports and proactively address overdue accounts.
• Drive reduction in DSO and delinquency rates.
• Manage high-value and sensitive client accounts, including negotiations for settlements and restructuring.
• Collaborate with Sales, Leasing, Property Management, and Finance teams to ensure alignment.
• Ensure customer communication is professional and aligned with Al Hamras brand.
• Establish and enforce credit control policies, procedures, and approval frameworks.
• Ensure compliance with UAE regulations and internal governance standards.
• Work closely with Legal on escalations, disputes, and litigation cases.
• Provide regular reporting to senior management on collections performance, risks, and forecasts.
• Use data analytics to identify trends, predict risks, and improve collection strategies.
• Implement dashboards and automation tools for better visibility and control.
• Drive automation initiatives in collections processes (ERP, CRM integrations).
• Improve operational efficiency through process re-engineering.

Job description

Role & responsibilities -

Collections Strategy & Leadership

• Develop and implement a robust collections strategy aligned with business objectives.
• Lead, mentor, and scale the collections team to improve performance and accountability.
• Establish KPIs for collections efficiency, recovery rates, and aging targets.

Receivables & Recovery Management

• Oversee the full lifecycle of receivables including invoicing follow-ups, payment plans, and recovery actions.
• Monitor aging reports and proactively address overdue accounts.
• Drive reduction in DSO (Days Sales Outstanding) and delinquency rates.

Customer & Stakeholder Management

• Manage high-value and sensitive client accounts, including negotiations for settlements and restructuring.
• Collaborate with Sales, Leasing, Property Management, and Finance teams to ensure alignment.
• Ensure customer communication is professional and aligned with Al Hamras brand.

Policy, Compliance & Risk

• Establish and enforce credit control policies, procedures, and approval frameworks.
• Ensure compliance with UAE regulations and internal governance standards.
• Work closely with Legal on escalations, disputes, and litigation cases.

Reporting & Analytics

• Provide regular reporting to senior management on collections performance, risks, and forecasts.
• Use data analytics to identify trends, predict risks, and improve collection strategies.
• Implement dashboards and automation tools for better visibility and control.

Process Improvement & Digitization

• Drive automation initiatives in collections processes (ERP, CRM integrations).
• Improve operational efficiency through process re-engineering.