AVP, Collections & Credit Strategy

James Douglas Middle East; Ras Al Khaimah; On-site; AED 600,000 - 1,000,000; Full time

Job summary

James Douglas Middle East seeks an AVP Collections to lead end-to-end collection efforts across its Ras Al Khaimah portfolio. The role focuses on maximizing cash flow, reducing delinquency, and strengthening credit governance while maintaining excellent client relationships.

You will build and oversee a high-performing team, set KPIs, and collaborate with Sales, Leasing, and Finance to align policies with the company brand and regulatory standards in the UAE.

Qualifications

• 12–15 years of experience in collections/credit control, preferably in real estate.
• Minimum 5+ years in a leadership role managing large portfolios.
• Strong knowledge of UAE real estate market, payment structures, and legal frameworks.
• Excellent negotiation and conflict resolution abilities.
• Proficient in ERP systems and data-driven decision making.

Responsibilities

• Develop and implement a robust collections strategy aligned with business objectives.
• Lead, mentor, and scale the collections team to improve performance.
• Establish KPIs for collections efficiency, recovery rates, and aging targets.
• Oversee the full lifecycle of receivables including invoicing follow-ups and recovery actions.
• Monitor aging reports, address overdue accounts, and reduce DSO.
• Collaborate with Sales, Leasing, Property Management, and Finance teams.
• Ensure compliance with UAE regulations and internal governance standards.
• Provide regular reporting to senior management on performance and forecasts.
• Drive automation and dashboards for better visibility and control.

Skills

Leadership

Negotiation

Stakeholder management

Analytical mindset

Team mentoring

ERP systems

Education

Bachelor's degree in Finance, Accounting, Business Administration

Tools

SAP

Job description

James Douglas Middle East seeks an AVP Collections to lead end-to-end collection efforts across its Ras Al Khaimah portfolio. The role focuses on maximizing cash flow, reducing delinquency, and strengthening credit governance while maintaining excellent client relationships.

You will build and oversee a high-performing team, set KPIs, and collaborate with Sales, Leasing, and Finance to align policies with the company brand and regulatory standards in the UAE.