Assistant Sales Manager - Groups Events

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a dedicated team member to enhance guest experiences through exceptional customer service and effective sales techniques. The role involves resolving guest requests, upselling services, and working collaboratively with team members. The ideal candidate has a high school diploma, at least 2 years of related experience, and a commitment to maintaining a positive work environment.

Qualifications

• At least 2 years of related work experience.
• Clear and professional language skills.
• Ability to handle guest requests and concerns.

Responsibilities

• Resolve guest calls and requests using sales techniques.
• Process reservation requests and maintain guest loyalty.
• Assist in training and motivating team members.

Skills

Customer service

Sales techniques

Communication

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

• Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including upselling.
• Determine and give compliments to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

ADDITIONAL DUTIES

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, and pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture and are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

REQUIRED EXPERIENCE

Manager