Assistant Outlet Manager — Luxury Resort Guest Experience

Dubai Holding LLC; Dubai Emirate; On-site; AED 180,000 - 230,000; Full time

Job summary

Jumeirah is hiring an Assistant Outlet Manager for Cala Vista at Jumeirah Mina Al Salam in Dubai. You will lead daily outlet operations, ensuring service excellence and brand compliance, while delivering personalized guest experiences.

The role requires 3–5 years in luxury hospitality, a relevant bachelor’s degree, and strong leadership skills. Multilingual abilities and WSET-3 are a plus, with opportunities for growth within our global luxury network.

Qualifications

• 3/5 years of experience in a similar role within the luxury industry.
• Bachelor's Degree in Hotel or Hospitality Degree, or any other relevant field.
• WSET level 3 is a plus.
• Additional languages required (Arabic, Mandarin, French, Spanish, Italian, German or Russian).
• Leadership and Team management skills.

Responsibilities

• Lead the day-to-day operations of the outlet, ensuring exceptional service delivery and adherence to brand standards.
• Create memorable dining experiences by engaging with guests and personalizing service based on guest preferences and feedback.
• Drive outlet performance through effective team leadership, motivation, and regular training that enhances service and product knowledge.
• Collaborate on strategic initiatives to grow market share and optimize revenue while maintaining cost efficiency.
• Manage inventory, supply requisitions, and cashiering functions to ensure smooth and profitable operations.
• Proactively resolve guest concerns and service escalations, turning challenges into opportunities for guest satisfaction.

Skills

Leadership

Team management

Education

Bachelor's Degree in Hotel/Hospitality

Job description

Jumeirah is hiring an Assistant Outlet Manager for Cala Vista at Jumeirah Mina Al Salam in Dubai. You will lead daily outlet operations, ensuring service excellence and brand compliance, while delivering personalized guest experiences.

The role requires 3–5 years in luxury hospitality, a relevant bachelor’s degree, and strong leadership skills. Multilingual abilities and WSET-3 are a plus, with opportunities for growth within our global luxury network.