Captain

Anantara Hotels & Resorts; Dubai; On-site; AED 112,000 - 156,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking an experienced Food & Beverage Supervisor to oversee daily restaurant and room service operations and uphold Anantara's renowned service standards. You will supervise, train, and motivate team members, coordinate shifts and guest requests, monitor service quality, and maintain a safe, hygienic environment.

Open and close shifts in line with procedures, manage staffing and reservations, and drive continuous improvement through coaching and fair

Responsibilities

• Ensure exceptional guest satisfaction by delivering prompt, courteous, and professional food and beverage service.
• Supervise daily restaurant and room service operations to maintain Anantara service standards.
• Support, motivate, train, and develop team members to achieve high performance.
• Open and close shifts in accordance with operational procedures and manager checklists.
• Ensure proper revenue, cash, and check control procedures are followed.
• Maintain a safe, clean, and hygienic working environment.
• Coordinate shift operations, including staffing, reservations, floor plans, and guest requests.
• Resolve operational challenges such as last-minute bookings, staffing shortages, and guest concerns.
• Monitor service quality throughout meal periods and ensure adequate floor coverage.
• Maintain team grooming, uniform, and performance standards.
• Oversee maintenance requirements and report repair needs.
• Manage staff scheduling, station rotation, and daily team administration.
• Foster effective communication, teamwork, and a positive work environment through coaching and fair performance management.
• Encourage continuous improvement by recommending new ideas, operational enhancements, and incentive initiatives.

Job description

Job Description:

Job Location:

Anantara The Palm Dubai Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Key Duties And Responsibilities

• Ensure exceptional guest satisfaction by delivering prompt, courteous, and professional food and beverage service.


• Supervise daily restaurant and room service operations to maintain Anantara service standards.


• Support, motivate, train, and develop team members to achieve high performance.


• Open and close shifts in accordance with operational procedures and manager checklists.


• Ensure proper revenue, cash, and check control procedures are followed.


• Maintain a safe, clean, and hygienic working environment.


• Coordinate shift operations, including staffing, reservations, floor plans, and guest requests.


• Resolve operational challenges such as last-minute bookings, staffing shortages, and guest concerns.


• Monitor service quality throughout meal periods and ensure adequate floor coverage.


• Maintain team grooming, uniform, and performance standards.


• Oversee maintenance requirements and report repair needs.


• Manage staff scheduling, station rotation, and daily team administration.


• Foster effective communication, teamwork, and a positive work environment through coaching and fair performance management.


• Encourage continuous improvement by recommending new ideas, operational enhancements, and incentive initiatives.

Requirements