Assistant Manager - Outlet

Hyatt Hotels Corporation; Dubai; Sur place; AED 120 000 - 190 000; Plein temps

Résumé du poste

The Standard, Pattaya Na Jomtien in Pattaya, TH is seeking an Assistant Manager - Outlet to oversee daily restaurant operations and uphold luxury service standards.

You will lead a diverse team, coordinate with culinary and beverage colleagues, monitor performance and guest feedback, and drive financial results through cost control and upselling. This role requires 3-5 years in F&B within luxury settings and strong leadership.

Qualifications

• Diploma or Bachelor’s degree in Hospitality or related field.
• 3-5 years in Food & Beverage with 1-2 years in supervision in luxury hospitality.
• Strong knowledge of restaurant operations and guest service standards.
• Proven leadership and team development skills.
• Budgeting, cost control, inventory, and revenue optimization.

Responsabilités

• Oversee daily outlet operations to ensure luxury service standards.
• Lead and motivate the outlet team to deliver exceptional guest experiences.
• Monitor service quality, guest feedback, and staff performance.
• Coordinate with kitchen and beverage teams for seamless service.
• Manage staffing, rosters, attendance, and productivity.
• Control costs, upsell, and support departmental revenue objectives.
• Ensure compliance with hygiene, safety, and brand standards.
• Prepare operational reports and recommend improvements.

Connaissances

Leadership

Guest service

Team development

Budgeting

Operations management

Communication

Formation

Diploma or Bachelor's in Hospitality Management

Outils

Restaurant management systems

Microsoft Office

Description du poste

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

The Assistant Manager - Outlet is responsible for supporting the day-to-day operations of the restaurant and ensuring exceptional guest experiences through effective supervision, team leadership, and operational excellence. The role oversees service delivery, maintains luxury hospitality standards, and assists in achieving departmental objectives related to guest satisfaction, revenue performance, employee engagement, and operational efficiency.

Main Duties:

• Support the overall management of the outlet, ensuring smooth daily operations and the consistent delivery of exceptional service standards.
• Lead, supervise, and motivate the outlet team to achieve high levels of guest satisfaction, employee engagement, and operational excellence.
• Monitor service standards throughout all meal periods, ensuring guests receive professional, personalized, and attentive service at all times.
• Handle guest feedback, complaints, and service recovery situations promptly and effectively, ensuring positive outcomes and guest satisfaction.
• Conduct daily briefings, training sessions, and on-the-job coaching to develop team knowledge, service techniques, and product awareness.
• Assist in managing staffing requirements, duty rosters, attendance, and productivity levels to ensure efficient operations.
• Work closely with culinary and beverage teams to ensure seamless coordination between kitchen and service operations.
• Monitor outlet performance, service quality, cleanliness, presentation standards, and guest feedback to identify areas for continuous improvement.
• Support the achievement of financial objectives through effective cost control, revenue enhancement initiatives, upselling, and efficient resource utilization.
• Ensure compliance with company policies, luxury brand standards, hygiene regulations, food safety requirements, and health and safety procedures.
• Assist with inventory management, operating supplies control, equipment maintenance, and stock requisition processes.
• Oversee table reservations, guest preferences, VIP requirements, special events, and private dining arrangements to ensure flawless execution.
• Maintain a visible presence within the outlet, actively engaging with guests and supporting the operational team during peak service periods.
• Prepare operational reports and provide recommendations to improve service quality, guest satisfaction, and overall outlet performance.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3-5 years of Food & Beverage experience, including at least 1-2 years in a supervisory role within a luxury hospitality environment.
• Strong knowledge of restaurant operations, guest service standards, and luxury dining experiences.
• Proven leadership, team development, and employee engagement skills.
• Strong understanding of budgeting, cost control, inventory management, and revenue optimization principles.
• Excellent communication, interpersonal, problem-solving, and organizational skills.
• Ability to perform effectively in a fast-paced environment while maintaining exceptional attention to detail.
• Proficiency in restaurant management systems and Microsoft Office applications.

The Standard, Pattaya Na Jomtien | Pattaya , TH

The Standard, Pattaya Na Jomtien | Pattaya , TH

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