Assistant Manager - Outlet

Park Hyatt; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Restaurant management systems

Job summary

Park Hyatt Dubai is seeking an Assistant Manager - Outlet to oversee day-to-day restaurant operations, ensuring luxurious guest experiences through effective supervision, service standards, and close collaboration with culinary and beverage teams.

You will lead, train, and engage the outlet team, manage staffing and rosters, monitor guest feedback, and drive revenue through upselling, cost control, and operational efficiency while upholding hygiene and safety.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field.
• Minimum 3–5 years of F&B experience, with 1–2 years in a supervisory role within luxury hospitality.
• Strong knowledge of restaurant operations and luxury dining experiences.
• Proven leadership and communication skills.

Responsibilities

• Oversee daily outlet operations and ensure exceptional service standards.
• Lead, supervise, and motivate the outlet team for guest satisfaction.
• Monitor service standards across all meal periods and ensure HR compliance.
• Handle guest feedback, complaints, and service recovery promptly.
• Conduct daily briefings, training, and coaching to raise service quality.
• Assist in staffing, rosters, attendance, and productivity management.
• Coordinate with culinary and beverage teams for seamless operations.
• Monitor performance, cleanliness, and presentation; drive improvements.
• Support cost control, revenue enhancement, and upselling initiatives.
• Ensure policies, hygiene, and safety compliance are maintained.
• Assist with inventory, supplies, and equipment maintenance.
• Oversee reservations, guest preferences, and private events.
• Maintain a visible presence and engage with guests during peak periods.
• Prepare reports and provide recommendations for outlet performance.

Skills

Leadership

Team development

Employee engagement

Budgeting

Cost control

Inventory management

Revenue optimization

Customer service excellence

Communication

Problem solving

Organizational skills

Restaurant management systems

Microsoft Office

Education

Diploma in Hospitality Management

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Job description

Job Description:

Organization- Park Hyatt Dubai

Summary

The Assistant Manager - Outlet is responsible for supporting the day-to-day operations of the restaurant and ensuring exceptional guest experiences through effective supervision, team leadership, and operational excellence. The role oversees service delivery, maintains luxury hospitality standards, and assists in achieving departmental objectives related to guest satisfaction, revenue performance, employee engagement, and operational efficiency.

Main Duties

• Support the overall management of the outlet, ensuring smooth daily operations and the consistent delivery of exceptional service standards.
• Lead, supervise, and motivate the outlet team to achieve high levels of guest satisfaction, employee engagement, and operational excellence.
• Monitor service standards throughout all meal periods, ensuring guests receive professional, personalized, and attentive service at all times.
• Handle guest feedback, complaints, and service recovery situations promptly and effectively, ensuring positive outcomes and guest satisfaction.
• Conduct daily briefings, training sessions, and on-the-job coaching to develop team knowledge, service techniques, and product awareness.
• Assist in managing staffing requirements, duty rosters, attendance, and productivity levels to ensure efficient operations.
• Work closely with culinary and beverage teams to ensure seamless coordination between kitchen and service operations.
• Monitor outlet performance, service quality, cleanliness, presentation standards, and guest feedback to identify areas for continuous improvement.
• Support the achievement of financial objectives through effective cost control, revenue enhancement initiatives, upselling, and efficient resource utilization.
• Ensure compliance with company policies, luxury brand standards, hygiene regulations, food safety requirements, and health and safety procedures.
• Assist with inventory management, operating supplies control, equipment maintenance, and stock requisition processes.
• Oversee table reservations, guest preferences, VIP requirements, special events, and private dining arrangements to ensure flawless execution.
• Maintain a visible presence within the outlet, actively engaging with guests and supporting the operational team during peak service periods.
• Prepare operational reports and provide recommendations to improve service quality, guest satisfaction, and overall outlet performance.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3-5 years of Food & Beverage experience, including at least 1-2 years in a supervisory role within a luxury hospitality environment.
• Strong knowledge of restaurant operations, guest service standards, and luxury dining experiences.
• Proven leadership, team development, and employee engagement skills.
• Strong understanding of budgeting, cost control, inventory management, and revenue optimization principles.
• Excellent communication, interpersonal, problem-solving, and organizational skills.
• Ability to perform effectively in a fast-paced environment while maintaining exceptional attention to detail.
• Proficiency in restaurant management systems and Microsoft Office applications.