Assistant Manager, MI Analytics - Atlantis Dubai - Dubai, UAE

Atlantis; Dubai; On-site; AED 111,600 - 145,080; Full time

Benefits offered by this job

Tax-free salary

Health and dental insurance

Annual flights home

Training and professional development

Job summary

Atlantis Dubai is seeking an analytical Assistant Manager for MI & Analytics to transform data into meaningful insights. This role involves managing data collection, reporting, and analysis to enhance Contact Centre performance.

Ideal candidates will have a Bachelor's degree, 2-4 years of experience in analytics, strong Excel skills, and proficiency in visualization tools. Benefits include a tax-free salary, health insurance, and food privileges.

Qualifications

• 2-4 years of experience in reporting, MI, or analytics within a Contact Centre or hospitality environment.
• Strong command of Excel and proficiency in visualization tools.
• Understanding of contact centre KPIs, forecasting, and workforce management.

Responsibilities

• Manage daily, weekly, and monthly performance reports for Contact Centre operations.
• Analyze key performance indicators (KPIs) to identify operational trends.
• Develop data visualization dashboards using tools.

Skills

Data Analysis and Business Intelligence

Reporting and Visualization (Power BI, Tableau, Excel)

Forecasting and Trend Analysis

Contact Centre Operations Understanding

Performance Monitoring and KPI Management

Process Optimization and Automation

Cross-functional Collaboration

Education

Bachelor's degree in Business, Data Analytics, Mathematics, or Hospitality Management

Tools

Excel (pivot tables, formulas, macros)

Power BI

Tableau

Looker

Job description

Position Overview

Atlantis Dubai is seeking an analytical and detail-oriented Assistant Manager, MI & Analytics to transform operational data into meaningful insights that enhance Contact Centre performance and guest satisfaction. The role will focus on managing data collection, reporting, forecasting, and analysis to support business decisions, improve efficiency, and optimize service delivery across the resort's multi-channel contact operations.

Job Details

Country: UAE
City: Dubai
Industry: Hospitality
Function: Business Analysis-Research
Salary: 10000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Manage daily, weekly, and monthly performance reports for Contact Centre operations, ensuring data accuracy and timely delivery.
• Analyze key performance indicators (KPIs) to identify operational trends and performance improvement opportunities.
• Develop data visualization dashboards using tools such as Power BI, Tableau, or Looker.
• Partner with leadership to forecast demand, optimize resource planning, and improve service efficiency.
• Conduct root-cause analysis on variances in service metrics like AHT, occupancy, and customer satisfaction.
• Provide recommendations to enhance contact centre performance through data-driven insights.
• Maintain data integrity by verifying data sources and implementing quality control procedures.
• Support automation of reporting processes and identify areas for technological enhancement.
• Work collaboratively with IT, Finance, and Operations teams to ensure alignment on business objectives.

Ideal Profile

• Bachelor's degree in Business, Data Analytics, Mathematics, or Hospitality Management.
• 2-4 years of experience in reporting, management information (MI), or analytics within a Contact Centre or hospitality environment.
• Strong command of Excel (pivot tables, formulas, macros) and proficiency in visualization tools such as Power BI, Tableau, or Looker.
• Understanding of contact centre KPIs, forecasting, and workforce management.
• Excellent communication, analytical thinking, and presentation skills.
• Ability to handle large data sets and deliver actionable insights under tight timelines.
• Proactive, detail-oriented, and comfortable working cross-functionally in a dynamic environment.

Skills Set

• Data Analysis and Business Intelligence
• Reporting and Visualization (Power BI, Tableau, Excel)
• Forecasting and Trend Analysis
• Contact Centre Operations Understanding
• Performance Monitoring and KPI Management
• Process Optimization and Automation
• Cross-functional Collaboration

Why Join Us

• Tax‑free salary and exceptional benefits in a world‑class resort environment.
• Generous food and beverage privileges and exclusive discounts across Kerzner International.
• Comprehensive health and dental insurance, annual flights home, and life insurance.
• Access to world‑class training, professional development, and internal mobility opportunities.
• Be part of an inspiring multicultural team shaping unforgettable guest experiences every day.

About the Company

Atlantis Dubai, part of Kerzner International, operates two of the most iconic resorts in the world - Atlantis The Palm and Atlantis The Royal. Renowned for exceptional service, innovation, and unforgettable experiences, Atlantis continues to lead the global hospitality industry by creating amazing experiences and everlasting memories for guests and colleagues alike.