Assistant Manager Maintenance

Americana Restaurants; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Americana Restaurants seeks a senior maintenance professional to deliver day-to-day maintenance across the UAE, translating the UAE maintenance strategy into measurable field performance for the Senior Country Maintenance Manager.

You will lead regional technicians, manage PPM, spare parts and cost control, and ensure safety and regulatory compliance in a multi-site foodservice operation.

Qualifications

• Engineering degree (Mechanical or Electrical) or Facilities Management background.
• 7+ years in maintenance/facilities with 3+ years supervising multi-site technical teams.
• Experience in F&B, QSR or multi-site retail is preferred.

Responsibilities

• Oversee day-to-day reactive maintenance across the UAE through regional supervisors and technicians, ensuring safety and compliance.
• Own UAE PPM schedule for in-house and AMC assets with audits.
• Maintain vendor scorecards and manage invoices against completed work.
• Lead store inspections for safety, compliance and HSSE standards.
• Support new store openings, remodels, and asset management.

Skills

Maintenance leadership

Team management

Communication

Problem solving

Arabic knowledge (advantage)

Education

Engineering degree (Mechanical / Electrical)

Tools

CAFM systems

MS Office

Job description

Job Purpose:

Deliver day-to-day maintenance operations across the UAE on behalf of the Senior Country Maintenance Manager, ensuring reactive, preventive and contractor maintenance is executed safely, compliantly, on time and within budget. The role converts the UAE maintenance strategy into measurable field performance, enabling the Senior Country Maintenance Manager to focus on strategy, budget ownership, capital planning and stakeholder leadership.

Key Responsibilities:

Day-to-Day Maintenance Delivery

• Run daily reactive maintenance across the UAE estate through regional supervisors and technicians, in line with the standard operating procedures (SOPS), company policies, franchisor requirements and local regulations.
• Support system to automate triage, prioritization and allocation of work orders in CAFM; ensure correct closure with root cause, parts used and photographic evidence.
• Act as first escalation point for Area Managers and RGMs on critical breakdowns (cold chain, cooking equipment, HVAC, fire and life safety).
• Deputize for the Senior Country Maintenance Manager during absence, travel and peak periods.

Planned Preventive Maintenance (PPM)

• Own the UAE PPM schedule for in-house and AMC assets; ensure visits are completed, recorded and quality-checked via random audits.
• Analyze repeat failures and asset history to adjust PPM frequency and scope; feed findings to the Senior Manager for CAPEX planning.
• Verify on site that AMC and contractor works are delivered as per contract scope and SLA through random sampling & business reporting.
• Maintain monthly vendor scorecards; raise SLA breaches and support penalty / credit recovery.
• Validate contractor invoices against completed, verified works before PO / payment release.

Compliance, HSSE & Store Visits

• Conduct planned and random store inspections for safety, legal and Americana / franchisor standard compliance (fire & life safety, gas, electrical, water, IAQ).
• Track audit, civil defense and inspection findings through to closure.
• Enforce permit-to-work and safe systems of work for technicians and contractors.

Projects, NSO & Asset Management

• Lead maintenance participation in new store openings and remodels: snagging, handover acceptance and commissioning.
• Capture and maintain assets for new and existing stores in the Asset Register.
• Track equipment warranties and ensure claims are fully utilized.

Spares, Inventory & Cost Control

• Manage spare parts stock levels, consumption and reorder; ensure critical spares availability.
• Monitor regional spend versus budget and flag variances early to the Senior Manager.
• Identify operational savings in repairs, materials, travel and utilities.

People & Technical Capability

• Allocate and supervise the work of regional supervisors and technicians; manage rosters, standby and productivity.
• Deliver on-the-job technical training and toolbox talks; identify skills gaps and support the training plan.
• Support recruitment, onboarding and retention of technical staff.

Reporting & Stakeholder Communication

• Prepare weekly operational KPI packs (CAFM, PPM, SLA, CSS) for the Senior Manager.
• Attend Operations meetings at area level to align priorities and close feedback loops.

Education, Skills & Experience:

• Engineering degree (Mechanical / Electrical) or Facilities Management; Maintenance Management certification advantageous.
• Corrective and preventive maintenance of kitchen equipment, HVAC and cold rooms.
• Hands-on troubleshooting of mechanical and electrical installations.
• Proficient in CAFM / Maintenance Management Systems and KPI reporting.
• Vendor management and SLA enforcement.
• Leadership, communication and problem-solving skills; Arabic advantageous.
• 7+ years in maintenance / facilities, including 3+ years supervising multi-site technical teams.
• F&B, QSR or multi-site retail environment preferred.
• Working knowledge of UAE civil defense, HSSE and legal compliance.
• Air Conditioning or Refrigeration background is advantageous.