Assistant Manager, Japanese Dining & Guest Experience

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

Fairmont Bab Al Bahr is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest experiences in a Japanese/Asian dining concept. The role requires leadership, strong communication, and a focus on service quality while managing costs and staff.

Responsibilities include recruitment support, training, shift scheduling, and maintaining HACCP standards. The ideal candidate will bring 2–3 years of supervisory experience and a degree or diploma in Hospitality

Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or related field preferred.
• 2–3 years supervisory or assistant management experience in a restaurant.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Knowledge of Japanese cuisine and dining etiquette is an advantage.
• Familiarity with POS systems and Microsoft Office.

Responsibilities

• Assist in managing day-to-day restaurant operations.
• Ensure smooth opening and closing procedures.
• Monitor service quality to maintain guest satisfaction.
• Ensure Japanese dining standards, presentation, and hospitality are followed.
• Handle guest concerns and resolve complaints professionally.
• Supervise, motivate, and support staff during shifts.
• Assist with recruitment, onboarding, and training of new employees.
• Conduct daily briefings and communicate operational updates.
• Monitor staff performance and provide coaching and feedback.
• Prepare staff schedules and manage shift coverage.
• Deliver outstanding customer service and promote a welcoming dining experience.
• Build positive relationships with guests and encourage repeat business.
• Respond to guest feedback and implement service improvements.
• Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.
• Monitor food quality, presentation, and portion control.
• Ensure cleanliness of dining area, kitchen, and storage areas.
• Support compliance with local health and safety regulations.
• Assist in managing inventory levels and ordering supplies.
• Conduct regular stock counts and minimize food waste.
• Monitor operating costs and support cost-control initiatives.
• Help prevent inventory loss through proper stock management.
• Support daily cash handling and reconciliation procedures.
• Assist in achieving sales targets and profitability goals.
• Prepare operational reports as required.
• Monitor labor costs and productivity.
• Ensure compliance with company policies and standard operating procedures.
• Promote workplace safety and maintain a positive work environment.

Skills

Leadership

Customer service

Communication

Flexibility

Education

Bachelor's or Diploma in Hospitality Management / Business Administration

Tools

POS systems

Microsoft Office

Job description

Fairmont Bab Al Bahr is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest experiences in a Japanese/Asian dining concept. The role requires leadership, strong communication, and a focus on service quality while managing costs and staff.

Responsibilities include recruitment support, training, shift scheduling, and maintaining HACCP standards. The ideal candidate will bring 2–3 years of supervisory experience and a degree or diploma in Hospitality