Assistant Manager, Housekeeping

Kerzner International; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Food & beverage privileges

Worldwide staff discounts at Kerzner–r

Health insurance (medical)

Annual flights home

Life insurance

Incentive program

Colleague wellness initiatives

Job summary

Kerzner International’s Atlantis, The Palm seeks an Assistant Manager, Housekeeping to lead daily operations, supervise staffing, and uphold top-tier cleanliness across guest rooms and public areas in a luxury five‑star setting.

You will collaborate with Front Office, VIP Services, and Maintenance, drive training and safety programs, and ensure flawless guest experiences in a fast‑paced resort environment.

Qualifications

• Two years’ experience in a similar role within a luxury five‑star hotel.
• Strong English communication and guest‑facing skills.
• Clear leadership, organizational, and problem‑solving abilities.

Responsibilities

• Oversee daily housekeeping operations, ensuring high cleanliness standards.
• Manage staffing, rosters, briefings, and productivity tracking.
• Coordinate with Front Office, VIP Services, and Maintenance for smooth arrivals and departures.
• Lead training, coaching, performance reviews, and safety audits.
• Manage HotSOS requests, deep cleaning schedules, and supply control.
• Engage colleagues, ensure regulatory compliance and health & safety.
• Address guest concerns promptly to deliver exceptional service.

Skills

Leadership

Communication

Interpersonal skills

Guest service orientation

Education

Hotel Management degree

Tools

Microsoft Office

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About the Role

The Assistant Manager, Housekeeping is responsible for managing and coordinating the daily housekeeping operations to ensure efficient room turnover, high cleanliness standards, and memorable guest experiences in line with resort policies and standards. The role oversees day‑to‑day departmental activities including staffing, roster management, shift briefings, productivity tracking, training, performance management, and quality audits for guest rooms and public areas. Working closely with Front Office, VIP Services, Guest Services, Facilities, and Maintenance, the position ensures seamless arrivals, stayovers, and departures while managing HotSOS requests, preventive maintenance coordination, deep cleaning schedules, and supply controls. The role also focuses on colleague engagement, coaching, and development, regulatory compliance, health and safety standards, and proactive guest interaction to resolve concerns, enhance satisfaction, and consistently deliver exceptional service across the housekeeping operation.

About You

You are a dedicated hospitality professional with a graduate degree in Hotel Management or a high school diploma, supported by a minimum of two years’ experience in a similar role within a luxury five‑star hotel environment. You communicate clearly in English, possess strong interpersonal, organizational, and leadership skills, and demonstrate a consistent customer‑service focus. Computer literate with proficiency in Microsoft Office, you are well equipped to manage daily operations, support teams effectively, and contribute positively to delivering high standards of service in a fast‑paced hospitality setting.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.