Assistant Manager- Client Relationship - Corporate Services and Companies Formation

Swisslinx Middle East; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A corporate services firm in Dubai is looking for an Assistant Manager- Client Relationship. This role involves maximizing financial performance, ensuring world-class client service, and managing client relationships. The ideal candidate has at least 4 years of corporate services experience, excellent communication skills, and the ability to build strong client relationships. The position offers hybrid working options, with two days at the office and three days from home.

Qualifications

• 4+ years of experience in corporate services.
• Excellent written and oral communication skills.
• Experience managing a portfolio of clients.

Responsibilities

• Ensure revenue objectives are achieved monthly.
• Work closely with other services for integrated client solutions.
• Manage and enhance client relationships continuously.

Skills

Microsoft Office proficiency

Client relationship management

Organizational skills

Interpersonal skills

Fluent English

Education

Degree in a relevant field

Job description

On behalf of our client, an International firm specialised in Corporate Services and companies formation, we are seeking a dynamic and experienced Assistant Manager- Client Relationship to join their corporate services team in Dubai.

Job Description

Maximising Financial Performance

• Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that profitability margins are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed;
• Ensure that the margins and ratios set for the portfolio are achieved as per the defined targets;
• Ensure growth in revenue for the allocated portfolio through upselling and cross selling of additional products and services;
• Ensure that revenue targets for each client are well defined including the revenue potential from out of scope work.

Ensuring world class client service delivery

• Work closely with other service lines in the organisation in order to provide a seamless and integrated set of services to the clients in the portfolio;
• Impart a culture of excellence in terms of client services and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model;
• Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required;
• Ensure that client services are delivered strictly within the set deadlines and as per defined quality standards;
• Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.

Enhancing Operational Excellence

• Ensure that all processes are effectively and efficiently followed;
• Ensure that systems are kept updated at all times;
• Participate in and contribute to the team meetings and ensure that actions are implemented within the set deadlines;
• Ensure that time is managed as per their chargeability targets;
• Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities; and
• Ensure that you follow the time management principles set in defined job cards for each client.

Growing the business

• Ensure that new clients are onboarded seamlessly and ensure a smooth transition from the Onboarding team to the portfolio being managed by you.
• Pro-actively identify cross-selling and up-selling opportunities and come up with value propositions proposals to the existing client base in the portfolio;
• Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.

Client relationship

• Responsible for the complete management and delivery of quality corporate administrative services to an assigned portfolio of local and international companies.
• Ensure excellence in client service delivery and customer experience;
• Build strong relationships with clients and ensure client matters are handled promptly;
• Ensure that client services are delivered within the set deadlines and as per defined quality standards; and engage with the clients on an ongoing basis • Managing client complaints, and providing the solution/escalating.

Company secretarial services

• Preparation of directors and shareholder’s resolution;
• Preparation and updating of registers and share certificates;
• Application for license renewal, and filing of annual returns;
• Submission of annual financial statements;
• Preparation and circulation of compliance checklist to directors;
• Organisation of board meetings;
• Drafting of agenda, and compiling the board pack;
• Attendance to board meeting as secretary, and providing compliance updates to board as well as taking attendance and recording of the meeting;
• Drafting of minutes of meetings and action points and circulating to the board of directors;
• Application for change in shareholding, officers, company name etc. (including resolutions drafting and online application).

Bank account opening

• Participate in the opening of bank accounts for each company and the execution of related documentation required by the bank.
• Preparation of bank forms for bank account opening;
• Liaison with bank for bank account opening;
• Attendance at meeting with banker and provision of documents and information.

Qualifications

Skills & Experience

Degree with 4 years of experience in corporate services

• Proficient in the use of the Microsoft Office suite of applications, specifically MS Word. • Excellent written and oral communication skills.
• Good client relationship, organizational and time management skills.
• Excellent interpersonal skills.
• Be fluent in English (spoken and written).
• Be able to engage with clients and build a trusted relationship with them.
• Have experience in managing a portfolio of clients including private clients.
• Have experience into setting up and providing corporate administration companies in all the main free zones in the UAE.
• Having some experience in acting as Company secretary (would be an advantage but not a requirement for the post.

Additional Information

Hybrid working: 2 days at the office and 3 from home