Assistant Housekeeping Manager

Minor Hotels Europe & Americas; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

NH Collection Dubai The Palm is seeking an Assistant Housekeeping Manager to support the Executive Housekeeper in daily operations and uphold NH Collection standards. You will guide a multicultural team, plan daily work, inspect rooms, and coordinate with Front Office and Engineering to ensure guest satisfaction.

This role requires leadership, meticulous attention to detail, and strong English communication; a hospitality qualification is an advantage.

Qualifications

• Experience as Assistant Housekeeping Manager or Housekeeping Supervisor in a luxury hotel.
• Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.
• Excellent attention to detail and commitment to guest satisfaction.

Responsibilities

• Assist in overseeing cleanliness and presentation of guest rooms and public areas.
• Plan daily work assignments and coordinate staffing to meet occupancy and requirements.
• Inspect guest rooms and areas to ensure standards are met and take corrective action.
• Coordinate with Front Office to prioritize readiness for arrivals/departures and special requests.
• Work with Engineering to report and follow up on maintenance defects.
• Supervise, coach and develop housekeeping staff and supervise departmental functions.
• Assist with recruitment, onboarding, training, and performance reviews.

Skills

Organizational skills

Multicultural team leadership

English communication

Education

Hospitality management diploma

Tools

Property Management System

Microsoft Office

Job description

Job Location:NH Collection Dubai The PalmNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.As Assistant Housekeeping Manager at NH Collection Dubai The Palm, you will support the Executive Housekeeper in managing daily housekeeping operations and delivering exceptional standards of cleanliness, comfort and presentation. You will guide the team, coordinate with other departments and ensure every guest enjoys a welcoming and memorable stay.Key ResponsibilitiesAssist in overseeing the cleanliness and presentation of guest rooms, public areas and back-of-house areas in line with NH Collection standards.Plan daily work assignments and coordinate staffing to meet occupancy levels and operational requirements.Inspect guest rooms and assigned areas, ensuring cleaning standards are met and corrective actions are completed promptly.Coordinate with Front Office to prioritize room readiness, arrivals, departures and special guest requirements.Work closely with Engineering to report maintenance defects and follow up on repairs.Handle housekeeping-related guest requests and concerns professionally, ensuring timely resolution and follow-up.Supervise, coach and develop Housekeeping Supervisors, Room Attendants, Housemen and other team members.Support recruitment, onboarding, training and performance reviews, promoting accountability and teamwork.Assist with duty rosters, attendance records and leave planning to maintain appropriate staffing levels.Monitor linen, uniforms, amenities, cleaning supplies and equipment, ensuring proper stock control and storage.Support inventory counts, purchasing requests and departmental budget control while maintaining service quality.Oversee deep-cleaning schedules, preventive care and the safe use of cleaning chemicals and equipment.Ensure compliance with hotel procedures for health and safety, hygiene, Lost and Found, key control and guest privacy.Promote sustainability through responsible use of water, energy, chemicals and supplies.Maintain accurate inspection records, operational reports and shift handovers.Support departmental briefings and assume responsibility for housekeeping operations in the Executive Housekeeper’s absence.QualificationsPrevious experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.Proven ability to lead, train and motivate a multicultural team.Strong organizational, planning and problem-solving skills.Excellent attention to detail and a commitment to guest satisfaction.Good English communication skills, both written and spoken.Familiarity with hotel property management systems and Microsoft Office.A diploma or qualification in hospitality management is an advantage.Flexibility to work shifts, weekends and public holidays.Not the right fit? Set up email alerts as new job postings become available that meet your interest!