Guest Service Agent

Minor Hotels Europe & Americas; Dubai; In loco; AED 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

NH Collection Dubai The Palm invites an experienced Front Office/Guest Service professional to join our team. You will warmly welcome guests, manage check-ins/outs, and coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure a seamless stay.

Daily responsibilities include handling payments, updating guest profiles, answering inquiries, upselling services, and maintaining guest confidentiality while delivering an exceptional experience to all guests in English and

Competenze

• Previous Front Office or Guest Service experience in a hotel is preferred.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Good computer skills; knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Fluent in English; additional languages are an advantage.

Mansioni

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out efficiently.
• Process room assignments, payments, deposits, and guest accounts accurately.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Provide information about hotel facilities, services, restaurants, and local attractions.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.
• Maintain accurate guest profiles and update information in the hotel system.
• Handle telephone calls, emails, and other guest communications when required.
• Promote hotel facilities, services, and upselling opportunities.
• Ensure guest complaints are handled appropriately and escalated when necessary.
• Maintain confidentiality of guest information and comply with hotel policies and procedures.
• Support the Front Office team in delivering an exceptional overall guest experience.

Conoscenze

Front Office Experience

Customer-focused

Excellent communication

Fluent in English

Multilingual (advantage)

Strumenti

PMS systems

Descrizione del lavoro

Job Location:NH Collection Dubai The PalmNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.To provide warm, professional, and personalized service to guests throughout their stay, ensuring a smooth arrival and departure experience while maintaining NH Collection service standards.Key Responsibilities:Welcome and assist guests in a friendly and professional manner.Handle guest check-in and check-out efficiently.Process room assignments, payments, deposits, and guest accounts accurately.Respond to guest inquiries, requests, and concerns promptly and professionally.Provide information about hotel facilities, services, restaurants, and local attractions.Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.Maintain accurate guest profiles and update information in the hotel system.Handle telephone calls, emails, and other guest communications when required.Promote hotel facilities, services, and upselling opportunities.Ensure guest complaints are handled appropriately and escalated when necessary.Maintain confidentiality of guest information and comply with hotel policies and procedures.Support the Front Office team in delivering an exceptional overall guest experience.Qualifications & Experience:Previous Front Office or Guest Service experience in a hotel is preferred.Excellent communication and interpersonal skills.Customer-focused with a positive and professional attitude.Good computer skills; knowledge of hotel PMS systems is an advantage.Ability to work flexible shifts, including weekends and public holidays.Fluent in English; additional languages are an advantage.Not the right fit? Set up email alerts as new job postings become available that meet your interest!