Guest Service Supervisor

Minor Hotels Europe & Americas; Dubai; In loco; AED 134.000 - 201.000; Tempo pieno

Descrizione del lavoro

NH Collection Dubai The Palm is seeking a Guest Service Supervisor to lead daily Front Office and Guest Service operations in Dubai. You will ensure a warm welcome, seamless check-in/check-out, and professional handling of guest requests with a focus on personalized service.

Join a dynamic, multicultural team and drive service standards, with opportunities to train, coach, and elevate guest experiences across shifts.

Competenze

• Hotel front office or guest service experience, preferably supervisory.
• Strong communication and interpersonal skills.
• Leadership and problem-solving abilities.
• Ability to work in a fast-paced, multicultural environment.
• Knowledge of Opera PMS is a plus.
• Fluency in English; other languages are a plus.

Mansioni

• Supervise daily Guest Service/Front Office operations.
• Ensure warm welcome and efficient check-in/out.
• Handle guest requests and resolve issues promptly.
• Coach and support Guest Service Agents.
• Monitor guest preferences and VIP arrivals.
• Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, and others.
• Lead shift briefings and ensure smooth handovers.
• Ensure compliance with hotel policies and safety requirements.
• Assist Front Office leadership to meet guest satisfaction targets.

Conoscenze

Guest service

Communication

Leadership

Problem-solving

Multicultural teamwork

English proficiency

Strumenti

Opera PMS

Descrizione del lavoro

Job Location:NH Collection Dubai The PalmNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.The Guest Service Supervisor supports the Front Office operation by supervising the Guest Service team and ensuring every guest receives professional, efficient, and personalized service throughout their stay.Key Responsibilities:Supervise daily Guest Service/Front Office operations and ensure smooth shift activities.Ensure guests receive a warm welcome and efficient check-in and check-out experience.Handle guest requests, concerns, and complaints professionally and ensure timely resolution.Support and guide Guest Service Agents to maintain high service standards.Monitor guest preferences, special requests, VIP arrivals, and other important guest requirements.Ensure accurate guest information, billing, room assignments, and system updates.Coordinate closely with Housekeeping, Reservations, Concierge, Bell Desk, and other departments.Conduct shift briefings and ensure proper handovers between shifts.Ensure compliance with hotel policies, procedures, brand standards, and safety requirements.Assist with training, coaching, and development of team members.Support the Front Office leadership team in achieving guest satisfaction and operational targets.Qualifications & Experience:Previous Front Office or Guest Service experience in a hotel, preferably in a supervisory capacity.Strong communication, interpersonal, and guest-handling skills.Good leadership and problem-solving abilities.Ability to work effectively in a fast-paced, multicultural environment.Knowledge of hotel PMS/Opera is an advantage.Flexibility to work shifts, weekends, and public holidays.Good command of English; additional languages are an advantage.If you enjoy connecting with people and creating memorable first impressions, we would love to hear from you.Join NH Collection Dubai The Palm and Feel the Extraordinary!Not the right fit? Set up email alerts as new job postings become available that meet your interest!