Assistant General Manager, Carbone

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 167,000 - 234,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounts at Kerzner properties

Health insurance (dental)

Annual flights home

Life insurance

Incentive program

Wellness programs

Job summary

Kerzner International Limited, Atlantis The Royal Dubai, is seeking an Assistant General Manager to support the Restaurant General Manager in delivering exceptional service and profitable daily operations. You will lead and develop the team, coordinate staff schedules, and ensure compliance with brand standards, SOPs and safety policies while maintaining guest satisfaction under pressure.

The ideal candidate has 3–5 years in luxury hospitality, a hands-on leadership style, and a proven track

Qualifications

• Minimum 3–5 years in luxury hospitality in a supervisory role.
• Strong leadership, customer focus, and problem-solving abilities.
• Hands-on management style with ability to train and develop staff.

Responsibilities

• Assist the Restaurant General Manager in running daily operations and profitability.
• Ensure outstanding guest service and adherence to brand standards.
• Coordinate staff scheduling, training, and performance reviews.
• Control costs, manage inventory, and uphold health and safety standards.
• Address guest feedback and drive continuous improvements.

Skills

Team leadership

Guest service focus

Training & development

Scheduling

Operations management

Job description

As an Assistant General Manager at Carbone you will be assisting the Restaurant General Manager for overseeing the efficient running and profitability of the restaurant s daily activities Your responsibilities include training and developing team members coordinating employees schedule and ensuring that company standard operating procedures policies and procedures are being followed and consistently implemented Finally you will help minimize operating costs boost employee s retention deliver outstanding guest service and overall customer satisfaction

Key Duties and Responsibilities

Ensure that each guest receives outstanding guest service by providing a guest-friendly environment including greeting and acknowledging every guest and by maintaining outstanding standards solid product knowledge and all other components of guest serviceRecruit train develop and communicate with all team members and ensure they are knowledgeable on job expectations as well as assess performance on a regular basis to include annual performance reviewsImplement and maintain guest service standards and or brand specifications and grows business within the restaurantResponsible for handling guest complaints comments and using them for making improvementsMaintain all merchandising standards display presentations and signing standards and monitors inventory levelsDrive team members in the areas of new product introductions and promotional programs help to guide implementation of these items and provide training to team members accordinglyUtilize experience to effectively control financials personnel management facilities marketing food preparation and quality and general business operationsComplete quarterly menu engineering by following the SOP and using the Menu Engineering ToolEnsure guest database feedback comment card rating and preferences are recorded in the restaurant reservations system and Guest Comment Card ToolPrepare projections of future sales and expenses in order to establish realistic yet challenging profit objectivesMaintain staffing levels hiring employees and or scheduling work hours through effective planning which will assure the efficient operation of the restaurant in accordance with company policyManage conflict and successfully resolve uncomfortable situations with guests customers peers and direct reportsIdentify potential or existing operational problems and initiates develops and implements appropriate solutions and measure resultsMaintain adherence to all company policies and procedures as well as health and safety standards established

The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands‑on management style are important aspects of this role.

Altantis The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED)

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality.

Join the A-Team and discover the extraordinary.