ARC Alarm Monitoring Specialist – 24/7 Incident Support

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C in Abu Dhabi is seeking an ARC operations assistant to support 24/7 alarm monitoring, incident coordination, and escalation to emergency services.

You will analyze alarm data, prepare incident reports, ensure compliance with industry standards, and collaborate with cybersecurity and IT teams to improve system reliability and response times.

Qualifications

• Experience in call centers or security dispatch preferred.
• Proficiency in alarm verification and response coordination is an advantage.
• Strong analytical skills to evaluate alarm data trends and optimize system performance.

Responsibilities

• Monitor and manage 24/7 alarm signals and incidents.
• Coordinate responses with emergency services and stakeholders.
• Develop incident reports and maintain documentation for future analysis.
• Ensure compliance with industry standards and cybersecurity protocols.

Skills

Call Center experience

Alarm verification

Analytical thinking

SIA license

Security knowledge

Education

High school or bachelor’s degree

Job description

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C in Abu Dhabi is seeking an ARC operations assistant to support 24/7 alarm monitoring, incident coordination, and escalation to emergency services.

You will analyze alarm data, prepare incident reports, ensure compliance with industry standards, and collaborate with cybersecurity and IT teams to improve system reliability and response times.