24/7 AOCC Operations & Data Analyst

VIVO Defence Services; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Serco is seeking an Airport Operations Control Center Analyst to coordinate on-site resources from the AOCC, ensuring continuous 24/7 customer services and proactive communication with frontline staff in Abu Dhabi. You will monitor performance, manage changes in demand, and liaise with management to improve efficiency within KPI guidelines.

Ideal candidates will have up to 5 years in airport operations, at least 2 years in data or information analysis, and up to 2 years of supervisory

Qualifications

• Up to 5 years’ experience within airport operations environment.
• Minimum of 2 years work experience as data analyst, system analyst, business analyst or information analyst.
• Experience in performance analysis, management, reporting and attribution.
• Up to 2 years supervisory or team leader experience.
• Proven experience in the use of customer service, tracking or rostering or similar systems.

Responsibilities

• Ensure 24/7 customer services on site.
• Monitor and coordinate on-site resources from AOCC.
• Handle changes in airport demand with management coordination.
• Address priorities within KPI structure.
• Escalate issues related to AOCC operations and data management.
• Define site procedures with AOCC.
• Document and report on changes in operational procedures.
• Manage stakeholders and report concerns.
• First escalation point for AOCC-related issues.
• Work 7 day/week 24 hours/day including holidays.
• Adjust daily operations roster with approvals from Rostering and Scheduling.
• Provide designated training on systems and processes to new personnel.
• Cover for colleagues as needed.
• Be an active Serco Abu Dhabi Airports team member.
• Carry out other duties as directed.

Skills

Airport operations

Data analysis

Performance reporting

Leadership

Tools

Rostering systems

Job description

Serco is seeking an Airport Operations Control Center Analyst to coordinate on-site resources from the AOCC, ensuring continuous 24/7 customer services and proactive communication with frontline staff in Abu Dhabi. You will monitor performance, manage changes in demand, and liaise with management to improve efficiency within KPI guidelines.

Ideal candidates will have up to 5 years in airport operations, at least 2 years in data or information analysis, and up to 2 years of supervisory