Arabic-Speaking Night Manager: Hotel Ops Leader

TALENTMATE; Sharjah; On-site; AED 134,000 - 201,000; Full time

Job summary

Hilton in the United Arab Emirates invites applications for a Night Manager (Arabic Speaker). You will oversee overnight hotel operations, ensure guest satisfaction, and uphold brand standards while leading the night team.

The role requires strong knowledge of Front Office and Rooms Division, plus a proven ability to make independent decisions, manage incidents, and ensure safety and service excellence during night hours.

Qualifications

• Bachelor's degree or Diploma in Hotel Management or related field is advantageous.
• 2+ years of hotel operations experience, with 1–2 years in a supervisory or management role.
• Previous experience as a Night Manager or Duty Manager in an international hotel is an advantage.
• Strong knowledge of Front Office, Rooms Division, and hotel night operations.
• Proven ability to lead and manage a multi-department operation and make sound decisions independently.
• Strong knowledge of SOPs, guest service, health & safety, and security procedures.
• Flexible to work overnight shifts, weekends, and public holidays based on business requirements.

Responsibilities

• Lead the hotels overnight operation as Manager on Duty, ensuring business continuity, guest satisfaction, and operational excellence.
• Make operational decisions and take ownership of issues arising during the night, escalating matters to the appropriate HOD or General Manager when required.
• Monitor hotel performance throughout the shift and take corrective action to maintain Hilton Brand Standards and operational targets.
• Oversee guest satisfaction and service recovery, ensuring complaints, feedback, and special requests are addressed promptly and professionally.
• Review and control the Night Audit process, daily revenue, cash handling, and operational reports, ensuring accuracy and compliance.
• Monitor staffing and productivity, ensuring Team Members are deployed effectively according to business needs and occupancy levels.
• Conduct management inspections of the hotel to ensure standards for cleanliness, maintenance, safety, security, and guest areas are consistently maintained.
• Lead the response to emergencies and incidents, ensuring appropriate action, documentation, communication, and escalation in line with hotel procedures.
• Ensure compliance with Hilton Brand Standards, SOPs, health and safety, HACCP, security, and applicable UAE requirements.
• Coach, guide, and support Team Members, providing feedback and recognition while reinforcing Hilton values and service expectations.
• Review operational challenges and trends and communicate recommendations to the relevant HODs and management team for follow-up.
• Ensure effective handover of operational, guest, financial, and staffing matters to the morning management team.
• Represent the hotel leadership during the night shift and maintain professional communication with guests, Team Members, and external stakeholders.

Skills

Front Office

Rooms Division

Night operations

Independent decision-making

Guest service

Safety procedures

Education

Bachelor’s degree or Diploma in Hotel Management or related field

Job description

Hilton in the United Arab Emirates invites applications for a Night Manager (Arabic Speaker). You will oversee overnight hotel operations, ensure guest satisfaction, and uphold brand standards while leading the night team.

The role requires strong knowledge of Front Office and Rooms Division, plus a proven ability to make independent decisions, manage incidents, and ensure safety and service excellence during night hours.