Arabic-Speaking Hotel Front Desk Concierge

Premier Inn Hotels LLC; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

Premier Inn Hotels LLC in Dubai is seeking a proactive Hotel Receptionist to warmly greet guests, handle check-in and check-out, and manage reservations with accuracy and courtesy.

You will work in a fast-paced front office, using Opera PMS, delivering excellent customer service, and maintaining attention to detail while coordinating with other departments. Fluency in Arabic is required; previous experience and strong communication skills are essential to meet brand standards.

Qualifications

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic Language- speaking,writing and reading

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Organizational skills

Work under pressure

Arabic language

Tools

Opera PMS

Job description

Premier Inn Hotels LLC in Dubai is seeking a proactive Hotel Receptionist to warmly greet guests, handle check-in and check-out, and manage reservations with accuracy and courtesy.

You will work in a fast-paced front office, using Opera PMS, delivering excellent customer service, and maintaining attention to detail while coordinating with other departments. Fluency in Arabic is required; previous experience and strong communication skills are essential to meet brand standards.