Arabic-speaking Healthcare Front Desk Coordinator

Ontime Group; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

Ontime Group in Dubai is seeking a dedicated Arabic-speaking Receptionist to be the first point of contact for clients, delivering outstanding customer service. The role requires fluency in Arabic and English, with a focus on professionalism and a welcoming demeanor.

Responsibilities include greeting visitors, managing calls, scheduling appointments, processing check-in forms, and assisting with billing and insurance verification to ensure a smooth patient experience.

Qualifications

• Experience as a receptionist in a healthcare or clinical setting.
• Fluency in Arabic and English (written and spoken).
• Excellent communication and interpersonal skills.
• Experience with appointment scheduling and calendar management.
• Ability to multitask in a fast-paced clinical environment.

Responsibilities

• Greet and assist clients upon arrival in a friendly and professional manner
• Manage incoming calls and inquiries providing accurate information about the clinics services
• Schedule appointments and maintain the clinics calendar efficiently
• Assist clients with the check-in process including completing necessary forms and updating records
• Ensure the reception area is clean organized and welcoming
• Handle billing inquiries process payments and assist with insurance verification
• Coordinate with clinic staff to ensure a seamless patient experience
• Address client questions or concerns promptly and professionally

Skills

Healthcare receptionist experience

Arabic & English fluency

Communication & interpersonal skills

Appointment scheduling & calendar mgmt

Professional appearance & demeanor

Multitasking in fast-paced env

Tools

EMR software

General computer literacy

Job description

Ontime Group in Dubai is seeking a dedicated Arabic-speaking Receptionist to be the first point of contact for clients, delivering outstanding customer service. The role requires fluency in Arabic and English, with a focus on professionalism and a welcoming demeanor.

Responsibilities include greeting visitors, managing calls, scheduling appointments, processing check-in forms, and assisting with billing and insurance verification to ensure a smooth patient experience.