Arabic IT Service Manager, L1 Support — Onsite UAE

Right Advisors Private Limited; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Right Advisors Private Limited seeks an Arabic-speaking IT Support professional for an onshore enterprise project in Abu Dhabi. The role focuses on L1 support, ensuring timely ticket resolution and strict SLA adherence.

You will triage and escalate complex issues to L2/L3 teams and serve as the primary Arabic-speaking contact for users and stakeholders. Immediate deployment and UAE residency status are required.

Qualifications

• Native or professional fluency in Arabic (Speaking, Reading & Writing).
• Location: Must reside in the UAE and be onsite in Abu Dhabi immediately.

Responsibilities

• Manage, monitor, and resolve L1 support tickets.
• Ensure seamless service delivery and adherence to SLAs.
• Triage, elevate, and route complex issues to L2/L3 teams.
• Act as the primary point of contact, communicating clearly with users and stakeholders in Arabic.

Skills

Arabic fluency

IT support basics

Customer service

Stakeholder communication

Job description

Right Advisors Private Limited seeks an Arabic-speaking IT Support professional for an onshore enterprise project in Abu Dhabi. The role focuses on L1 support, ensuring timely ticket resolution and strict SLA adherence.

You will triage and escalate complex issues to L2/L3 teams and serve as the primary Arabic-speaking contact for users and stakeholders. Immediate deployment and UAE residency status are required.