Service Manager – L1 Support

Right Advisors Private Limited; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Right Advisors Private Limited seeks an Arabic-speaking IT Support professional for an onshore enterprise project in Abu Dhabi. The role focuses on L1 support, ensuring timely ticket resolution and strict SLA adherence.

You will triage and escalate complex issues to L2/L3 teams and serve as the primary Arabic-speaking contact for users and stakeholders. Immediate deployment and UAE residency status are required.

Qualifications

• Native or professional fluency in Arabic (Speaking, Reading & Writing).
• Location: Must reside in the UAE and be onsite in Abu Dhabi immediately.

Responsibilities

• Manage, monitor, and resolve L1 support tickets.
• Ensure seamless service delivery and adherence to SLAs.
• Triage, elevate, and route complex issues to L2/L3 teams.
• Act as the primary point of contact, communicating clearly with users and stakeholders in Arabic.

Skills

Arabic fluency

IT support basics

Customer service

Stakeholder communication

Job description

Are you an Arabic-speaking IT Support professional currently in the UAE with a valid residency status and ready to start immediately? We are scaling fast and actively hiring 50 Service Managers (L1 Support) for an immediate onshore enterprise project in Abu Dhabi!

If you thrive in fast-paced IT service environments and are ready for immediate deployment, let’s connect.

What You’ll Do:

• Manage, monitor, and resolve L1 support tickets efficiently.
• Ensure seamless service delivery and strict adherence to SLAs.
• Triage, elevate, and route complex technical issues to L2/L3 teams.
• Act as the primary point of contact, communicating clearly with users and stakeholders in Arabic.

Mandatory Eligibility & Visa Requirements:

• Language: Native or professional fluency in Arabic (Speaking, Reading & Writing).
• Location: Must be currently residing in the UAE and available to work onsite in Abu Dhabi immediately.
• Valid UAE Visa Status (Eligible for Immediate Onboarding): Must hold an active UAE Golden Visa, Green Visa, Spouse / Family Sponsored Residence Visa (with NOC eligibility), or a Standard Employment Visa (currently cancelled / in grace period or ready for immediate transfer).
• Not Eligible: Candidates on a Visit Visa, Tourist Visa, or Job Seeker Visa cannot be considered due to immediate project deployment timelines.