L1 IT Support Manager — Immediate Start, Abu Dhabi

Net2Source Inc.; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

Net2Source Inc. in Abu Dhabi is seeking an entry-level L1 Support Service Manager to join immediately. This role requires 1+ year of experience in L1 or Application Support and hands-on Jira, ITSM, incident management, service requests, and troubleshooting. Fluent Arabic and English are mandatory.

The position focuses on Level 1 and application support, ticket handling in Jira, SLA monitoring, and escalation as needed. Immediate joiners only; notice periods are not considered.

Qualifications

• Entry-level IT support role requiring 1+ years of experience in L1 or application support.
• Fluency in Arabic and English is mandatory.

Responsibilities

• Handle Level 1 and application support issues.
• Manage and track support tickets using Jira.
• Handle incident management and service requests.
• Troubleshoot and resolve Level 1 technical issues.
• Prioritise tickets based on urgency and importance.
• Monitor Service Level Agreements (SLAs).
• Escalate unresolved issues to the appropriate support teams.

Skills

Arabic & English communication

L1 Support

Troubleshooting L1 issues

Tools

Jira

ITSM

Job description

Net2Source Inc. in Abu Dhabi is seeking an entry-level L1 Support Service Manager to join immediately. This role requires 1+ year of experience in L1 or Application Support and hands-on Jira, ITSM, incident management, service requests, and troubleshooting. Fluent Arabic and English are mandatory.

The position focuses on Level 1 and application support, ticket handling in Jira, SLA monitoring, and escalation as needed. Immediate joiners only; notice periods are not considered.