Application Support Lead - Doxis

Techmax Technologies; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Techmax Technologies is seeking an experienced Application Support Lead to manage day-to-day operational support, incident resolution, and performance monitoring across enterprise systems. You will ensure stability, availability, and operational continuity of ID Scan solutions, Payment Gateways, Doxis, DocuSign, and SAP/Salesforce integrations, enabling seamless business processes.

Responsibilities include leading support activities for identity verification, payment platforms, and other managed

Responsibilities

• Manage day-to-day operational support, incident resolution, and performance monitoring of enterprise systems.
• Ensure stability, availability, and operational continuity of ID Scan solutions, Payment Gateway platforms, Doxis document management system, DocuSign digital signature platform, and other operational support applications integrated with SAP and Salesforce.
• Support operational platforms including ID Scan and identity verification systems; Payment Gateway platforms and transaction systems; Doxis document management system; DocuSign digital signature platform; Other enterprise support applications integrated with SAP and Salesforce.
• Maintain minimal disruption across business-critical support systems.

Job description

Role & responsibilities

Role Overview

We are seeking an experienced Application Support Lead to manage the day-to-day operational support, incident resolution, and performance monitoring of enterprise support systems used across the organization.

The Application Support Lead will be responsible for ensuring the stability, availability, and operational continuity of systems such as ID Scan solutions, Payment Gateway platforms, Doxis document management system, DocuSign digital signature platform, and other operational support applications integrated with enterprise platforms such as SAP and Salesforce.

Preferred candidate profile

Application Scope Focus

The Application Support Lead will support operational platforms including:

• ID Scan and identity verification systems
• Payment Gateway platforms and transaction systems
• Doxis document management system
• DocuSign digital signature platform
• Other enterprise support applications integrated with SAP and Salesforce

The role ensures stable operations and minimal disruption across business-critical support systems