Senior Application Support Engineer

Sword Group; Dubai; On-site; AED 150,000 - 190,000; Full time

Benefits offered by this job

International exposure

Dynamic work environment

Employee wellness focus

Job summary

SWORD Group is hiring an experienced OutSystems Developer to design, develop, and support enterprise applications using OutSystems and .NET. The role emphasizes full-stack development, APIs, production support, and enterprise integrations with cloud, DevOps, and modern architectures considered advantageous.

Key responsibilities include troubleshooting, code debugging, database queries (Oracle/SQL Server), report development with Crystal/PBI, API support, and proactive monitoring in a dynamic,

Qualifications

• Proficient in .NET stack and full-stack development with API integration experience.
• Familiarity with SDLC, version control (Git) and issue tracking (Jira).
• Strong debugging, logical thinking and ability to explain technical issues clearly.
• Experience with databases (Oracle or SQL Server) and basic SQL troubleshooting.

Responsibilities

• Diagnose and resolve issues in custom applications and third-party integrations.
• Develop, debug, and support enterprise applications across .NET and frontend stacks.
• Write SQL queries for data extraction and troubleshooting; produce reports with BI tools.
• Collaborate with developers to diagnose complex software problems and document fixes.
• Provide proactive monitoring, testing support, and software documentation updates.
• Assist with API integrations, SDKs and enterprise software connections.

Skills

C#

MVC

Web API

NET Core

VueJS

React

SQL

Jira

Git

Troubleshooting

Education

Bachelor's degree in Computer Science / Software Engineering / related field

Tools

Oracle

SQL Server

Job description

About the Company

SWORD Group, being a leader in IT software solutions and services, has 3800+ IT/Digital & Software specialists present over 5 continents to accompany you in the growth of your organization in the digital age. SWORD is present in the MEA region through its offices in KSA, UAE, Lebanon, and Cyprus counting more than 450 skilled consultants in the region. As a leader in technological and digital transformation, SWORD Group has since the year 2000 acquired a solid reputation in software solutions and in complex IT & business project management. With SWORD you have the guarantee of strong close and qualified local commitment, the aim of which is to automate your business processes and optimize/maximize the usage of business data.

About the Role

We are hiring an experienced OutSystems Developer to design, develop, integrate, and support enterprise-critical applications using OutSystems and .NET technologies. The role requires strong hands-on expertise in full-stack development, APIs, production support, performance, security, and enterprise integrations, with exposure to cloud, DevOps, and modern application architectures considered a strong advantage.

Key Responsibilities

• Software Troubleshooting: Diagnose and resolve issues related to custom-built applications, third-party software integrations, and software environments (.NET, VueJS, Jquery, Web Browsers etc.).
• Code Debugging: Use programming skills to troubleshoot and identify root causes in the software code, reviewing logs, error reports, and user-reported issues.
• Support & Maintenance: Provide support for software installations, configuration, updates, and patches. Address bugs, performance issues, and integration problems. Should be able to write SQL queries (Oracle and SQL Server) to troubleshoot or get the data as per requirements.
• Collaboration with Developers: Work with the software development team to elevate, report, and help resolve more complex software issues, providing detailed information on the issues encountered.
• Report Development: Should be able to collect user requirements for report, write the SQL queries and create Statistical reports using Crystal Report or Power BI tools.
• Customer Communication: Offer technical support via phone, email, and remote sessions to resolve software-related problems. Clearly explain technical issues and solutions to non-technical users.
• Documentation: Maintain and update technical documentation, including knowledge base articles, troubleshooting guides, and user manuals for both internal and customer use.
• Software Testing: Assist in software testing by replicating reported issues, suggesting test cases, and ensuring that fixes are properly deployed.
• API & Integration Support: Provide support for APIs, SDKs, and other software integration points, helping users and clients set up or troubleshoot their connections.
• Proactive Monitoring: Monitor software performance, logs, and alerts to identify potential issues before they escalated.
• Feedback Loop: Serve as a bridge between end users and the development team by providing valuable user feedback that can guide future development or product improvements.

Required Skills

• Programming Knowledge: Proficiency in .NET programming language (C#, MVC, Web API,.NET Core) to assist in debugging and troubleshooting. And familiarity with progressive JS (like VueJS, React)
• Software Lifecycle Understanding: Familiarity with software development life cycle (SDLC), version control (e.g., Git), and bug tracking systems (e.g., Jira).
• Troubleshooting: Strong debugging skills, with experience in identifying software issues using logs, error messages, and tracing code.
• Database Knowledge: Basic understanding of Either Oracle or SQL Server databases, including SQL queries and database troubleshooting.
• Customer Service: Strong communication skills with the ability to explain complex technical issues in clear, non-technical terms.
• Problem Solving: Advanced analytical and problem-solving abilities, particularly in debugging and resolving software-related issues.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 3+ years of experience in software development.
• 3+ years of experience in application maintenance and system support.
• Experience with software development tools and technologies (e.g., IDEs, version control systems, etc.).
• Experience with customer-facing technical support, especially for software products or services.
• Familiarity with troubleshooting software environments.

Preferred Qualifications

• Experience with API integrations, web services, or enterprise software systems.
• Knowledge of Agile or DevOps practices.
• Certifications such as ITIL.

Why Work with us?

• Opportunity to work on cutting-edge projects impacting enterprise-scale systems
• Being part of a Dynamic and Supportive Environment focused on Employee Wellness
• Gain International Exposure and Multicultural Experience
• Learn from a Diversified Team of experts across the world