Application Support Engineer

Ultimate HR Solutions; Dubai; On-site; AED 167,000 - 312,000; Full time

Benefits offered by this job

All mandatory benefits as per UAE law

Job summary

Ultimate HR Solutions is seeking an Application Production Support Engineer with extensive experience to join the team in Dubai. The role focuses on monitoring, incident management, and maintaining uptime for enterprise applications, with emphasis on banking/financial domains.

The ideal candidate will manage incidents across L1-L3 with DevOps and infrastructure collaboration and will support deployments and upgrades in production.

Qualifications

• 35 years of experience in Application Production Support or related roles.
• Handson experience with Dynatrace, Datadog and Prometheus for monitoring and alerting.
• Experience in incident management, troubleshooting and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS, Azure or GCP is a plus.

Responsibilities

• Monitor application performance using Dynatrace, Datadog and Prometheus.
• Provide L1/L2 support for production applications ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
• Implement automated monitoring, alerting and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
• Support deployments, patching and upgrades in production environments.

Skills

Incident management

Troubleshooting

SLA/KPIs

Stakeholder communication

Tools

Dynatrace

Datadog

Prometheus

Splunk

SQL

.NET

IIS

Java

Oracle

Sybase

WebLogic

Job description

We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.

Key Responsibilities:

• Monitor application performance using tools such as Dynatrace Datadog and Prometheus.
• Provide L1/L2 support for production applications ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
• Implement automated monitoring alerting and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
• Support deployments patching and upgrades in production environments.

Requirements Required Skills & Qualifications:

• 35 years of experience in Application Production Support or related roles.
• Handson experience with Dynatrace Datadog and Prometheus for monitoring and alerting.
• Experience in incident management troubleshooting and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS Azure or GCP is a plus

Benefits

• All mandatory benefits as per UAE law

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type: Full Time

Experience: years

Vacancy: 1