Application Operations Engineer- Riyadh KSA

DeepSource Technologies; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

DeepSource Technologies in Dubai seeks an experienced Application Operations Engineer to ensure stability, availability, and performance of enterprise applications. You will manage incidents, problems, changes, releases, backups, DR tests, and service improvements across multiple teams.

You will drive monitoring, capacity planning, and post-implementation reviews while coordinating with cross-functional groups to maintain application health and service levels.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering or related field.
• Experience in Application Operations / Application Support in enterprise environments.
• Strong hands-on incident and problem management at L2/L3 levels.
• Experience with change management, release planning and application-layer changes.
• Experience conducting risk and impact assessments for application changes.
• Experience monitoring application performance and availability and performing event correlation.
• Experience with backup, restore and disaster recovery procedures.
• Knowledge of OS, database, and middleware hardening and patching.
• Experience capacity and performance management.
• Experience maintaining CMDB records.

Responsibilities

• Manage L2/L3 functional incidents, including escalation and incident bridges.
• Perform incident and problem management with trend analysis and permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedules and planning activities.
• Plan and coordinate Change Requests with risk assessments.
• Implement application changes and perform post-implementation reviews.
• Handle configuration requests and monitor performance/availability.
• Collaborate with technical teams to ensure stability and service delivery.
• Test and execute Disaster Recovery (DR) procedures.
• Maintain accurate CMDB records for application components.

Skills

Incident mgmt

Problem mgmt

Change mgmt

Release planning

Performance monitoring

Disaster Recovery

CMDB maintenance

Cross-team collaboration

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

Monitoring tools

CMDB tools

Job description

Job Description

Job Summary

We are looking for an experienced Application Operations Engineer to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.

Key Responsibilities

• Manage L2/L3 functional incidents, including participation in incident bridges and escalation management.
• Perform incident and problem management, including incident trend analysis and implementation of permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedule and planning activities.
• Plan and coordinate Change Requests (CRs), including risk and impact assessments.
• Perform application-layer change implementation and conduct post-implementation reviews.
• Handle application configuration requests.
• Monitor application performance and availability.
• Perform event correlation and investigate application-related events.
• Manage application capacity and performance.
• Develop and test application recovery procedures.
• Configure application backups and execute application and data restores.
• Participate in and execute Disaster Recovery (DR) tests.
• Perform OS, database, and middleware hardening activities.
• Apply patches and updates to application components.
• Maintain accurate CMDB records for application components.
• Collaborate with relevant technical teams to ensure application stability and service availability.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant experience in Application Operations / Application Support in an enterprise environment.
• Strong hands-on experience with L2/L3 application incident and problem management.
• Experience with change management, release planning, and application-layer change implementation.
• Experience conducting risk and impact assessments for application changes.
• Hands-on experience with application performance and availability monitoring and event correlation.
• Experience with application backup, restore, and recovery procedures.
• Experience participating in or executing Disaster Recovery (DR) tests.
• Good understanding of OS, database, and middleware hardening and patching.
• Experience with capacity and performance management.
• Experience maintaining CMDB application component records.
• Strong troubleshooting, analytical, escalation management, and communication skills.
• Ability to work with multiple technical teams during major incidents and incident bridges.