Application Support Engineer

Omnix International; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Omnix International in Dubai is seeking an Application Support Engineer to support users across all applications, handling incidents, requests, and changes to meet business needs.

You will analyze software functionality, ensure robust front-end and back-end performance, document processes, and collaborate with development teams to resolve issues and drive improvements for a diverse user base in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or related field required.
• Master’s degree preferred.
• ITIL certification preferred.

Responsibilities

• Support application users by receiving issues and requests, investigate and resolve them, and provide progress updates.
• Analyze software functionality and suggest improvements.
• Ensure front-end and back-end functionality of applications.

Skills

Customer orientation

Interpersonal skills

Quality focus

Task organization & prioritization

Education

Bachelor’s degree in CS/Engineering

Master’s degree in CS/Engineering

ITIL certification

Job description

Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.

Responsibilities

• Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Providing software application support under the supervision of the Senior Engineer.
• Finish all assigned tasks with quality within the defined timebox.
• Conducts unit testing and integration testing, executing the necessary bug fixing.
• Consulting with the software development team, internal users, and clients to improve
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Assign and review of users access requests.
• Answer, evaluate, and prioritize requests for assistance from users
• Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation.
• Collect information about problems and lead user through diagnostic procedures to determine
• Collect information about problems and lead user through diagnostic procedures to determine source or error.
• Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions.
• Develop and report application support analysis reports including tickets details and corrective actions.

Soft Skills

• Customer Orientation and Interpersonal Skills.
• Strong quality orientation and attention to detail.
• Ability to organize, estimate, and prioritize tasks.

Educational Qualifications and Certifications

Minimum:

• Bachelor’s Degree in Computer Science/ Engineering or other related degree

Preferred:

• Master’s Degree in Computer Science/ Engineering or other related degree
• ITIL (Information Technology Infrastructure Library)

Work Experience

Minimum:

• 4+ years proven IT experience performing hands-on software development roles.