Analytics Lead - Operational Excellence & KPI Dashboards

Mediclinic; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Mediclinic Corporate Office Dubai is seeking an Analytics Lead for Operational Excellence to turn process performance into trusted metrics, dashboards and analyses that enhance decision-making across facilities.

The role will define KPI/SLA baselines, run monitoring cadences and demonstrate capacity and financial benefits while collaborating with the DSIM analytics team to uphold standards and enable self-service analytics.

Qualifications

• Bachelor’s degree in statistics, mathematics, CS, business, finance or related field.
• Minimum 2 years of data analysis or business intelligence experience.
• 5+ years analytics experience incl. analytics lead for a business area (desirable).
• Healthcare or service-operations experience is preferred.
• Experience designing KPI/SLA frameworks, exception-based monitoring and escalation.

Responsibilities

• Define and certify the KPI, SLA and baseline framework for priority processes.
• Deliver trusted dashboards and the command centre intelligence layer on the governed data layer.
• Run the monitoring, escalation and intervention cadence.
• Model capacity and productivity and evidence the benefit realised.
• Work to DSIM analytics standards and enable self-service capabilities.

Skills

KPI framework

Dashboard development

Data analysis

Self-service analytics

Education

Bachelor’s degree in statistics, mathematics, CS, business or finance

Tableau certification

Lean Six Sigma Green Belt

Tools

Tableau

Job description

Mediclinic Corporate Office Dubai is seeking an Analytics Lead for Operational Excellence to turn process performance into trusted metrics, dashboards and analyses that enhance decision-making across facilities.

The role will define KPI/SLA baselines, run monitoring cadences and demonstrate capacity and financial benefits while collaborating with the DSIM analytics team to uphold standards and enable self-service analytics.