Data Analyst

Mediclinic Middle East; Dubai; Vor Ort; AED 300.000 - 600.000; Vollzeit

Zusammenfassung

Mediclinic Middle East is seeking an analytics lead for Operational Excellence to turn process performance into trusted metrics, dashboards and analyses that improve decisions across facilities. You will define KPI and baseline frameworks, certify data quality, and run monitoring cadences within the governed data layer.

You will join the DSIM analyst team, deliver self-service analytics, model capacity and productivity, and demonstrate the financial benefits of process changes while aligning

Qualifikationen

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, Finance or a related field.
• Tableau certification and data modelling knowledge are desirable.
• Minimum 2 years of experience in data analysis or business intelligence.

Aufgaben

• Define and certify the KPI, SLA and baseline framework for the priority processes.
• Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer.
• Run the monitoring, escalation and intervention cadence.
• Model capacity and productivity, and evidence the benefit realised.
• Work to DSIM analytics standards, enable self-service and grow the capability.

Kenntnisse

KPI framework

Dashboard design

Data modelling

Self-service analytics

Ausbildung

Bachelor’s degree in Statistics

Tableau certification

Jobbeschreibung

MAIN PURPOSE OF JOB

To be the named analytics lead for Operational Excellence, turning process performance into trusted metrics, dashboards and analysis that improve decisions across all facilities. To build on the governed data layer, define and certify the KPI, SLA and baseline framework, run the monitoring cadence, and turn process change into measured capacity and financial benefit. To work as part of the DSIM analyst team, sharing methods, standards and cover with the other analysts.

KEY RESPONSIBILITY AREAS

• Define and certify the KPI, SLA and baseline framework for the priority processes
• Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer
• Run the monitoring, escalation and intervention cadence
• Model capacity and productivity, and evidence the benefit realised
• Work to DSIM analytics standards, enable self-service and grow the capability

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, Finance or a related field

DESIRED EDUCATION

• Tableau certification
• Further study in data modelling or statistics
• Lean Six Sigma Green Belt

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• Minimum 2 years of experience in data analysis or business intelligence

DESIRED EXPERIENCE

• More than 5 years in analytics, including a period as the named analytics point of contact for a business area
• Healthcare experience, or a comparable service-operations environment
• Designing KPI and SLA frameworks, exception-based monitoring and escalation
• Demand, capacity and workforce productivity modelling, and benefit realisation reporting
• UAE regulatory KPI reporting (JAWDA, Muashir, DHA and DOH)

REQUIRED JOB SKILLS AND KNOWLEDGE

• Define and certify the KPI, SLA and baseline framework for the priority processes
• Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer
• Monitoring, escalation and intervention cadence
• Model capacity and productivity, and evidence the benefit realised
• Work to DSIM analytics standards, enable self-service and grow the capability