AI-Driven Tech Support Specialist (India)

Experthubrobotics; Dubai; Sur place; AED 111 600 - 167 400; Plein temps

Résumé du poste

A customer support technology firm based in Dubai is seeking an experienced Customer Support Specialist. The role requires expertise in using Freshdesk and Zoho for managing support tickets and providing efficient resolutions. Ideal candidates have strong English communication skills and experience in writing support documentation. You will collaborate closely with teams in India, enhancing customer satisfaction through effective communication and technical support handling.

Qualifications

• Experience in providing support for technology products like software, hardware, SaaS, or digital platforms.
• Strong communication skills in English, both written and spoken.
• Experience writing support documentation, knowledge base content, and FAQ articles.

Responsabilités

• Provide customer support through chat and phone, maintaining clear communication.
• Manage support tickets and customer resolutions using Freshdesk and Zoho.
• Configure and improve AI Agent automation in Freshdesk.
• Create and maintain support documentation like FAQs and troubleshooting guides.
• Gather insights from customer interactions for product improvements.

Connaissances

Customer support for technology products

Strong English communication

Experience with Freshdesk

Experience with Zoho

Description du poste

A customer support technology firm based in Dubai is seeking an experienced Customer Support Specialist. The role requires expertise in using Freshdesk and Zoho for managing support tickets and providing efficient resolutions. Ideal candidates have strong English communication skills and experience in writing support documentation. You will collaborate closely with teams in India, enhancing customer satisfaction through effective communication and technical support handling.