AI-Driven Digital Product Manager

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 240,000 - 420,000; Full time

Job summary

Etihad Airways in Abu Dhabi seeks an experienced Product Manager to lead a portfolio of digital products and customer journeys across its digital ecosystem. You will build roadmaps, justify investments through business cases, and collaborate with Commercial, Digital, Technology, Data, UX, Loyalty, and other stakeholders to deliver measurable value.

As a key driver of customer-centric innovation, you will own end-to-end digital journeys, apply AI-powered insights, and partner with teams to

Qualifications

• 5+ years of Product Management experience within digital, eCommerce, airline, travel, or customer-facing technology environments.
• Proven experience managing multiple products, initiatives, or customer journeys simultaneously.
• Strong experience in roadmap development, business case creation, investment planning, and stakeholder management.
• Solid understanding of Agile delivery methodologies and product development practices.
• Strong analytical and commercial mindset with the ability to translate business objectives into product outcomes.
• Excellent communication and presentation skills with experience engaging senior stakeholders.
• Experience within airline, travel, loyalty, digital commerce, payments, or self-service ecosystems is highly desirable.

Responsibilities

• Owns one or more digital journey & or AI powered customer journeys for shaping the roadmap & executing seamless omni-channel experiences, aligned with business strategies and objectives.
• Executes digital product enhancements using AI-assisted insights, personalization signals, and behavioral analytics.
• Identify & drive business opportunities through consistently optimising Digital product capabilities and developing unique value propositions for digitization.
• Develop business analysis or value propositions, with inputs from wider business stakeholders, for digital investments and priorities in product development.
• Define & drive conversion funnels analytics, drop-offs, session replay, NPS metrics, to identify optimization opportunities and track product performance, through appropriate benchmarking & enabling innovative business solutions.
• Collaborate with UX teams to drive optimizations, to determine the ideal way to present features or offers and eliminate usability issues.

Job description

Etihad Airways in Abu Dhabi seeks an experienced Product Manager to lead a portfolio of digital products and customer journeys across its digital ecosystem. You will build roadmaps, justify investments through business cases, and collaborate with Commercial, Digital, Technology, Data, UX, Loyalty, and other stakeholders to deliver measurable value.

As a key driver of customer-centric innovation, you will own end-to-end digital journeys, apply AI-powered insights, and partner with teams to