Design Experience Manager, Etihad Airways

Analytics Insight; Abu Dhabi; On-site; AED 150,000 - 230,000; Full time

Job summary

A leading airline company in Abu Dhabi is seeking a Design Experience Manager to lead the creation of AI-enabled digital experiences across web and app platforms. The successful candidate will have over 5 years of experience in Digital Experience Design, focusing on both UX and UI, and will excel in collaborating with cross-functional teams to enhance customer engagement and deliver measurable results. This role requires a Bachelor’s degree in Design or Computer Science and a comprehensive portfolio showcasing design processes.

Qualifications

• 5+ years of experience in Digital Experience Design with a focus on UX and UI.
• Proven ability to deliver measurable business results from design work.
• Portfolio demonstrating the design process from concept to performance improvement.

Responsibilities

• Define and execute the experience strategy for digital initiatives.
• Collaborate with cross-functional teams for cohesive delivery of designs.
• Monitor and optimize performance metrics like conversion and engagement.

Skills

Digital Experience Design

UX/UI Design

Data Analysis

Agile Methodologies

Usability Testing

Education

Bachelor’s degree in Design or Computer Science

Job description

# Design Experience Manager, Etihad Airways### Job DescriptionThe Design Experience Manager at Etihad Airways leads the creation of AI-enabled digital experiences across web and app platforms which enhance customer engagement and increase revenue while improving operational efficiency. The role focuses on UX/UI design work and testing procedures together with cross-departmental teams to create customer experiences that operate efficiently and deliver results throughout international markets.**Job ID:** NA**Date Posted:** NA**Expiration Date**: NA**Apply**:**Main Duties*** Define and execute the experience strategy and design vision across web and app platforms for digital initiatives.* Own the complete experience lifecycle from discovery and design to testing, launch, and continuous optimization.* Design AI-enabled digital experiences such as personalization, predictive recommendations, and conversational interfaces.* Collaborate with cross-functional teams including Product, Technology, Marketing, and Operations for cohesive delivery.* Monitor and optimize performance metrics such as conversion, engagement, retention, and customer satisfaction.**Essential Qualifications*** Bachelor’s degree in Design or Computer Science or any related field.* Five years of experience in Digital Experience Design which includes both UX and UI and Product Design.* Demonstrate experience in creating digital experiences that deliver measurable business results through their work.* Design process by providing a portfolio which displays their work from the initial design stage until final performance improvement.* Experience in creating digital experiences which use data analysis and artificial intelligence technology.* Knowledge about Agile methodologies which enables them to work effectively with engineering teams.**Preferred Qualifications*** Experience in one of the following industries: ecommerce, travel, fintech, or high-scale digital platforms.* Business expertise which connects their design choices with financial performance and customer interaction results.* Possesses skills in usability testing and experimental research and customer journey development.* Persuade people from different departments to support their design approach.* Possesses understanding about system design requirements which include accessibility, security, and methods for scalable design implementation.Location,