Aftersales Reception & Customer Experience Lead

Al-Futtaim; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Al-Futtaim Motors – Lexus in Dubai is seeking an Aftersales Receptionist to provide professional customer service and administrative support at the service reception. You will welcome customers, manage appointments, handle calls and messages, coordinate with Service Advisors and workshop teams, and ensure accurate records and smooth handovers.

A strong focus on customer satisfaction, attention to detail, and experience with CRM/appointment systems is essential.

Formación

• High school diploma or equivalent.
• 1–2 years of experience in a customer-facing or front-desk role, preferably in automotive or service industry.
• Experience using CRM software and appointment management systems.
• Strong communication and customer service orientation.

Responsabilidades

• Welcome customers professionally at the Lexus service center.
• Direct customers to the appropriate Service Advisor or department.
• Handle calls, WhatsApp messages, emails, and customer inquiries.
• Provide clear information about aftersales services and process documents.
• Maintain a clean, organized reception area and accurate records.

Conocimientos

Customer service

Front desk experience

CRM systems

Appointment scheduling

Communication skills

Multitasking

Educación

High school diploma

Herramientas

CRM software

Appointment management systems

Descripción del empleo

Al-Futtaim Motors – Lexus in Dubai is seeking an Aftersales Receptionist to provide professional customer service and administrative support at the service reception. You will welcome customers, manage appointments, handle calls and messages, coordinate with Service Advisors and workshop teams, and ensure accurate records and smooth handovers.

A strong focus on customer satisfaction, attention to detail, and experience with CRM/appointment systems is essential.