Aftersales Executive TASC Outsourcing Customer Service 10:09

AimGulf; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

AimGulf seeks a driven Aftersales Executive to join our UAE team, delivering technical post-sales support, managing escalations, and ensuring outstanding customer satisfaction for our products and solutions. You will collaborate with sales, engineering, and operations teams to resolve technical issues, streamline processes, and build long-term customer relationships.

With 2–4 years in technical sales support, you will troubleshoot hardware and software issues, conduct customer health checks, and

Qualifications

• Bachelor's degree in Engineering, IT or related technical field.
• 2–4 years in technical sales support, after-sales or post-sales roles.
• Experience managing technical escalations and driving resolutions.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Provide technical after-sales and post-sales support to customers, troubleshooting hardware and software issues.
• Manage and monitor customer escalations, ensuring timely resolution and follow-up.
• Coordinate with engineering, sales, and operations teams to resolve complex technical problems.
• Conduct regular customer health checks, gather feedback, and identify opportunities for service improvements.
• Prepare and deliver technical training sessions and product demonstrations to end users.
• Maintain accurate records of service activities, customer communications, and resolution outcomes in the CRM.
• Analyze service reports and KPIs to drive continuous improvement initiatives.
• Ensure compliance with company policies and UAE regulatory requirements in all customer interactions.

Skills

Technical troubleshooting

Customer service

CRM proficiency

English communication

Education

Bachelor's degree in Engineering/IT

Tools

CRM software

Job description

We are looking for a driven Aftersales Executive to join our UAE team, delivering technical post-sales support, managing escalations, and ensuring outstanding customer satisfaction for our products and solutions. You will collaborate with sales, engineering, and operations teams to resolve technical issues, streamline processes, and build long-term customer relationships.

Key Responsibilities:

• Provide technical after-sales and post-sales support to customers, troubleshooting hardware and software issues.
• Manage and monitor customer escalations, ensuring timely resolution and follow-up.
• Coordinate with engineering, sales, and operations teams to resolve complex technical problems.
• Conduct regular customer health checks, gather feedback, and identify opportunities for service improvements.
• Prepare and deliver technical training sessions and product demonstrations to end users.
• Maintain accurate records of service activities, customer communications, and resolution outcomes in the CRM.
• Analyze service reports and key performance metrics to drive continuous improvement initiatives.
• Ensure compliance with company policies and UAE regulatory requirements in all customer interactions.

Experience Required:

• 2–4 years of experience in technical sales support, after-sales, or post-sales roles.
• Proven experience managing technical escalations and driving issue resolution.
• Previous experience working in a fast‑paced, multicultural environment.

Education Qualifications:

• Bachelor’s degree in Engineering, Information Technology, or a related technical field.

Skills Required:

• Strong technical problem‑solving skills with hands‑on experience troubleshooting products.
• Excellent customer service skills with the ability to explain technical concepts clearly.
• Proficiency with CRM systems and service management tools.
• Strong communication skills in English with demonstrated ability to work in a multicultural environment.

Employment / Job Type: Contract

Nationality: UAE National (Emiratisation)

About the Company:

Dubai headquartered staffing and outsourcing company serving clients across the UAE, Saudi Arabia, and the wider Gulf. TASC provides contract and temporary staffing, permanent recruitment, managed services, payroll and visa administration, and outsourced retail and field teams across information technology, banking, telecommunications, retail, healthcare, construction, and business support functions.

Company Industry: E-Commerce

Department / Functional Area: Customer Service

Closing Date:

Not mentioned (apply as soon as possible)