Aftersales Executive

TASC Outsourcing; Dubai; Sur place; AED 61 000 - 73 000; Plein temps

Résumé du poste

TASC Outsourcing in Dubai is seeking an After Sales Executive to manage customer tickets, perform SOP-based tasks, and engage customers for validation of returns. It is a full-time role with immediate start, offering a monthly salary of AED 6,000 and growth opportunities in a fast-paced e-commerce support environment.

The role emphasizes meticulous documentation, adherence to SLAs, and proactive communication with internal teams to improve customer experience and operational efficiency.

Qualifications

• Experience in customer service / aftersales / operations.
• Hands-on experience with ticketing tools.
• Strong communication skills (verbal & written).
• Ability to speak confidently with customers for validation purposes.
• Strong analytical thinking and problem-solving skills.
• Creative mindset with a proactive approach to process improvement.
• Ability to work in a fast-paced environment.
• Good coordination with internal stakeholders and reporting managers.

Responsabilités

• Review and manage customer tickets on the ticketing platform in a timely and accurate manner.
• Perform operational tasks as per defined SOPs.
• Contact customers for validation and clarification of return/after-sales requests when required.
• Ensure proper documentation and resolution of cases within agreed SLAs.
• Identify process gaps and suggest improvements to enhance customer experience.
• Share structured feedback with Team Leaders (TLs) and Managers regarding trends, issues, and operational challenges.
• Maintain high accuracy, quality standards, and compliance with company policies.
• Adapt quickly to new tools, processes, and business challenges.

Connaissances

Communication

Verbal & Written

Analytical thinking

Problem solving

Process improvement

Customer validation

Outils

Ticketing tools

Description du poste

Role: After Sales Executive

Employment Type: Full time

Client Industry: E-commerce

Location: Dubai

Start Date: Immediate / As per availability

Salary: AED 6,000 per month

Key Responsibilities:

• Review and manage customer tickets on the ticketing platform in a timely and accurate manner.
• Perform operational tasks as per defined SOPs.
• Contact customers for validation and clarification of return/after-sales requests when required.
• Ensure proper documentation and resolution of cases within agreed SLAs.
• Identify process gaps and suggest improvements to enhance customer experience.
• Share structured feedback with Team Leaders (TLs) and Managers regarding trends, issues, and operational challenges.
• Maintain high accuracy, quality standards, and compliance with company policies.
• Adapt quickly to new tools, processes, and business challenges.

Requirements:

• Experience in customer service / aftersales / operations (E-commerce experience preferred).
• Hands-on experience with ticketing tools.
• Strong communication skills (verbal & written).
• Ability to speak confidently with customers for validation purposes.
• Strong analytical thinking and problem-solving skills.
• Creative mindset with a proactive approach to process improvement.
• Ability to work in a fast-paced environment.
• Good coordination skills with internal stakeholders and reporting managers.

Preferred Attributes:

• Customer-first mindset.
• Detail-oriented and organized.
• Smart, adaptable, and open to learning new systems.
• Ability to think independently and take ownership of tasks.
• Data-driven approach when sharing feedback with TLs/Managers.