Aftersales Executive - Linde | Al-Futtaim Automotive | FAMCO

Al Futtaim Private Company (LLC); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Dubai seeks an energetic Parts Sales & Business Development professional to drive spare parts sales, promote attachments, and grow service contract opportunities.

You will conduct regular customer visits, coordinate quotations and orders, manage pricing and discounts, and ensure margin targets while strengthening key accounts.

Qualifications

• 3-5 years of experience in aftersales or sales roles within the material handling or equipment industry.
• Strong knowledge of spare parts and accessories for material handling equipment.
• Proven track record of achieving sales targets and growing business.
• Excellent relationship management skills with the ability to identify cross-selling and upselling opportunities.

Responsibilities

• Drive spare parts sales by identifying new business opportunities.
• Develop existing customers and renew contracts.
• Promote and sell attachments, batteries, tyres, and safety systems.
• Coordinate quotations, orders, and deliveries across branches.
• Build strong customer relationships through regular visits.
• Monitor sales targets and report on pipeline.

Skills

Business development

Quotations management

Order processing

Customer relationship management

Pricing strategy

Negotiation

Communication skills

Lead generation

Account management

Job description

Parts Sales & Business Development

• Drive spare parts sales by identifying new business opportunities.


• Develop existing customers.


• Achieve assigned sales and gross margin targets.

Attachments & Accessories Sales

• Promote and sell material handling attachments.


• Sell accessories, batteries, tyres, safety systems, and other equipment-related products based on customer requirements.

Service Contract Sales

• Identify and develop opportunities for Preventive Maintenance Contracts (PMC) and Repair Maintenance Contracts (RMC).


• Renew and expand existing contracts.

Customer Visits & Lead Generation

• Conduct regular customer visits to identify sales opportunities.


• Strengthen relationships and develop new accounts.


• Increase aftersales business penetration.

Counter Sales Coordination

• Supervise and support counter sales activities across branches.


• Coordinate quotation preparation, order processing, parts identification, and customer enquiries.

Quotation & Order Management

• Monitor customer quotations and follow up on pending LPOs.


• Coordinate order processing and deliveries.


• Ensure timely conversion of sales opportunities.

Pricing & Discount Management

• Coordinate special pricing and discount approvals with management.


• Ensure competitive pricing and maintain targeted gross margins.

Customer Relationship & Retention

• Maintain strong customer relationships and address commercial concerns.


• Coordinate with internal departments and identify cross-selling and upselling opportunities.

Sales Performance & Reporting

• Monitor sales targets and quotation conversion.


• Track service contract opportunities and customer visits.


• Submit regular sales performance and pipeline reports.

Payment Follow-up & Internal Coordination

• Follow up on overdue payments and outstanding orders.


• Address credit-related issues.


• Coordinate with Finance, Parts, Service, Procurement, and Logistics teams to ensure smooth business operations.

Desired Candidate Profile

Required Skills To Be Successful:

• Business development skills to identify and pursue new sales opportunities.


• Experience in managing quotations and order processing efficiently.


• Strong interpersonal and communication skills for customer relationship management.


• Ability to manage pricing and discount strategies to meet competitive market demands.

What Qualifies You For The Role:

• 3-5 years of experience in aftersales or sales roles within the material handling or equipment industry.


• Strong knowledge of spare parts and accessories for material handling equipment.


• Proven track record of achieving sales targets and growing business.


• Excellent relationship management skills with the ability to identify cross-selling and upselling opportunities.