Administrator - Desk Side Services, AMT Asset Management Software

HCLTech; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

HCL Technologies Limited in Dubai is seeking an Administrator to provide dedicated desk-side IT support, focusing on Windows OS, MDM, video conferencing, and VIP assistance for senior staff.

You will handle end-user issues, manage incidents in SNOW, coordinate with other teams, and ensure BAU IT operations run smoothly in a fast-paced corporate environment.

Qualifications

• 3–5 years of experience in Desktop Support.
• Experience with Windows OS, MDM, video conferencing systems, and IT-to-IT support.
• Ability to provide standby support after hours, including weekends and holidays.

Responsibilities

• Deliver desktop support for Windows OS, mobile device management, video conferencing, and IT-to-IT support.
• Act as single point of contact for executive-level incidents and coordinate with resolver groups.
• Provide on-site VIP IT support and maintain end-user hardware and software (desktops, laptops, mobile devices).
• Manage incidents with SNOW and contribute to smooth IT processes and procedures.
• Assist with deployment/maintenance of end-point devices and perform problem isolation and resolution.

Skills

Desktop support

VIP customer service

Problem solving

Communication

Tools

Windows OS

Intune (MDM)

Skype for Business

Microsoft Teams

MS Office 365

Active Directory

ServiceNow (SNOW)

Job description

Career Opportunities: Administrator - Desk Side Services, AMT Asset Management Software (184388)

Requisition ID184388-Posted10/29/2026

Job Summary : Contractor will provide Desktop Support Services - Dedicated, which will meet, but is not limited to the following:

• 3-5 years of experience in Desktop Support
• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support
• Able to provide standby support (via call) for after office hours including Saturday, Sunday, and public holidays for Company’s General Manager level and above
• Deliver VIP customer experience to the highest standards, aligned to Company’s values
• Actively contribute to the smooth running of the IT processes and procedures
• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
• Applications, networks (LAN, WAN and Wi‑Fi), hardware (desktop, laptop, mobile devices, printers, etc.)
• Incident and service management through SNOW
• Act as a single point of contact for Company’s executive level management incident resolution, and coordinating with other resolver group to ensure the reported incident is resolved/escalated as required
• Deployment and maintenance of end‑point devices (desktops, laptops, mobile devices, etc.)
• Providing technical on‑site, face to face VIP IT support within a Business as Usual (“BAU”) environment, including installation, troubleshooting, problem resolution and maintenance
• Experience of supporting as many of the following as possible: Windows 7 and 10, MS Office 2010/2013/2016/365, Skype for Business, Microsoft Teams, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair, and mobile device management (such as Microsoft InTune)
• Responding to customer questions regarding operation and malfunctions
• Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
• Proven track record of problem ownership and resolutions, as well as working with product authority, external vendor support teams/third parties
• Must have a broad background in hardware support for both laptops and mobile phones (iOS/Android)
• BAU work experience; face to face IT hardware and software support experience

Key Responsibilities

Job Responsibilities : Same as above

Skill Requirements

Skill Requirement : Same as above

Other Requirements

Other Requirement : This is TP replacement Demand